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About ITI
All Research Reports
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Manage Risk and Profit from Opportunity
A collection of market research & reports on enterprise applications and emerging
technologies for business and IT professionals and executive management
Knowledge, Content, and Document Management and Search Technologies
Enterprise Collaboration 2.0: Connecting with the Global Opportunity (Strategic Focus)
Understanding the TCO of SaaS CRM and KM in the Contact Centre
Enterprise Collaboration - Delivering Better Business Results and Outcomes
Business Intelligence and Enterprise Search to Ride Out the Recession (Strategic Focus)
The Web Analytics Report 2009 (Basic Edition, Site License)
>> View Entire List
Speech and Voice Technology
Managing Outsourced Contact Center Functions During the Economic Slowdown (Strategic Focus)
The Guide to Voice Solutions in Warehouse Environments (Strategic Focus)
Decision Matrix: Selecting an IVR Vendor in the Enterprise (Competitor Focus)
2009 Trends to Watch: Contact Center Markets and Technologies
2009 Trends to Watch: Voice and Video Business
>> View Entire List
Web 2.0, Social Networking, and SharePoint
Professional Networks and Social Publishing in the Legal, Tax & Regulatory Information Segment
Social Platforms for Publishers: Monetizing the Social Graph
The SharePoint Report 2009 (Basic Edition, Site License)
The SharePoint Report 2009 (Basic Edition, Team Use)
The SharePoint Report 2009 (Enterprise Edition, Site License)
>> View Entire List
Database Trends and Applications, Data Warehousing, and Business Intelligence
Driving Better Business Intelligence Through Streamlined Analytics
Business Intelligence and Enterprise Search to Ride Out the Recession (Strategic Focus)
What Data Professionals Earn, The 2008 IOUG Salary Survey
Business Intelligence: Consolidation and Beyond (Strategic Focus)
>> View Entire List
Streaming Media and Online Video
iPad and HTML5 Adoption – Option 1 - Report and Appendices
IPad and HTML5 Adoption – Option 2 - Report only
iPad and HTML5 Adoption – Option 3 – Appendices only
Emerging IPTV and Mobile TV Models: Market Opportunities, Challenges and Key Vendors
Wholesale Content: Act Now or Miss the Boat!
>> View Entire List
Enterprise Software and Vendor Reports
Business Intelligence and Enterprise Search to Ride Out the Recession (Strategic Focus)
The Web Analytics Report 2009 (Basic Edition, Site License)
The Web Analytics Report 2009 (Basic Edition, Team Use)
The Web Analytics Report 2009 (Enterprise Edition, Site License)
The Web Analytics Report 2009 (Enterprise Edition, Team Use)
>> View Entire List
CRM and Customer Service
Driving Better Business Intelligence Through Streamlined Analytics
Trends in Unified Communications: Vendor Strategies, Competitor Landscape and Market Forecasts
Managing Outsourced Contact Center Functions During the Economic Slowdown (Strategic Focus)
The Future of Software Delivery: The Opportunities and Challenges of Emerging Software Delivery Models
Decision Matrix: Government CRM (Competitor Focus)
>> View Entire List
Publishing, Information Industry, and Information Management
Libraries: At the Epicenter of the Digital Disruption - Academic Libraries Edition
Libraries: At the Epicenter of the Digital Disruption - Public Libraries Edition
Libraries: At the Epicenter of the Digital Disruption - Special Libraries Edition
The Digital Squeeze (Libraries at the Crossroads): Academic Libraries, The Library Resource Guide Benchmark Study on 2012 Library Spending Plans
The Digital Squeeze (Libraries at the Crossroads): Public Libraries, The Library Resource Guide Benchmark Study on 2012 Library Spending Plans
>> View Entire List
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