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CRM Featured News

Jacada and Vocantas Bring Visual IVR to Schools
Scaller solution for higher education now sends surveys to students' mobile phones.
Posted 07 Feb 2014

Voice of the Customer: Listen to Learn and Learn to Listen
Good customer service means going beyond gathering consumer information. What you do with that information can impact your bottom line. (Featured on SmartCustomerService.com.)
Posted 07 Feb 2014

SugarCRM CEO Larry Augustin: 'CRM Space Has Underinvested in the Needs of the Individual'
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
Posted 06 Feb 2014

BehaviorMatrix Secures Patent for Digital Emotional Data Capture
New platform will give advertisers deeper insight and enable a higher level of personalization.
Posted 05 Feb 2014

More CRM Featured News | View by Topic Center

Viewpoints (Web Exclusives)

Improving the Outlook for Renewal Sales Reps

Why CRM isn't enough to maximize recurring revenue.

Making the Most of Shared Services Centers

Move beyond cost reduction to a strategic partnership.

Five Steps to Choosing a CRM Solution

Assess your company's current and future needs to determine your best option.

More Viewpoints...

CRM Magazine, February 2014

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10 Social Customer Service Tips
New channel interactions don't have to be complicated.

The Future of Email Marketing
Along with mobile, new tools and technologies are changing email marketing—is your brand ready?

Sales Management Tools and Trends to Watch
How to transform selling through coaching, collaboration technology, and sales analytics.