Original Broadcast: November 20, 2013
During this webinar, we'll peel back the layers of confusion surrounding the four most common industry myths, to uncover what's keeping companies from fully committing to mobile CRM advertising and embracing it in ways they commit to other media channels; cut through assumptions, claims and "absolutes" about various audience targeting approaches and integrated CRM campaign strategies; learn to measure what matters most and why currently accepted metrics fall short; and discover the truth about what's really working and where you should focus your attention now.
Sponsored by 4INFO
Original Broadcast: November 13, 2013
Join KANA, LiveOps, Verint, and AVOKE Analytics in this FREE Webinar and learn how to understand what's driving higher customer expectations, evolve to true omni-channel customer service, listen to your customers' complete experiences, analyze calls and identify areas of high customer effort, reduce churn and help circumvent customer issues before they happen, track the customer journey to prioritize and resolve the most pressing problems, improve agent productivity with the best CRM and CEM tools, and leverage social channel integration in the contact center to elevate the customer experience.
Sponsored by KANA, LiveOps, Verint, and AVOKE Analytics
Original Broadcast: November 06, 2013
Your contact center is the front line for delivering an excellent customer experience, but how can you improve performance and win the battle to deliver powerful customer connections? Learn how to invest wisely in customer experience in this live webinar featuring CRM expert Denis Pombriant of Beagle Research, and presented by Five9.
Sponsored by Five9
Original Broadcast: October 16, 2013
Join KANA, Voxeo, an Aspect company, LiveOps, and IntelliResponse for this FREE Webinar to learn how to provide instant answers to customer questions across all channels, leverage social channel integration to deliver more personalized customer service, utilize the cloud to meet the needs of today's omni-channel customer, and ensure a consistent customer experience across channels.
Sponsored by KANA, Voxeo, an Aspect company, LiveOps, and IntelliResponse
Original Broadcast: September 25, 2013
Context-aware technologies are enabling companies to capitalize on their collective knowledge -- across systems, the Web, and social media -- to become more relevant and responsive to their customers. Regardless of what CRM system you're currently using, register for this webinar today to learn about ways to provide more competitive and differentiated service and support with your existing knowledge infrastructure.
Sponsored by KANA and Coveo
Original Broadcast: September 11, 2013
In this one-hour broadcast, you'll learn how to deflect customer service issues away from higher cost channels; improve customer satisfaction and drive new revenue; deliver conversational interfaces that make self-service easy for consumers anytime, anywhere; allow consumers to interact with systems in a more natural and "human" way; have technology adapt to the needs of consumers instead of the other way around; and create, approve, publish, and manage content across channels.
Sponsored by Nuance, Creative Virtual, and IntelliResponse
Original Broadcast: August 28, 2013
The dirty little secret of CRM systems in a mobile world is that, more often than not, salespeople don't like to use them. So how can your company drive mobile CRM use that actually helps reps sell more? In this webinar, you'll learn what makes mobile reps hate CRM, and what do about it; three simple strategies to make your CRM more valuable to reps - on any device; and how novel interaction methods help reps spend less time managing data and more time selling.
Sponsored by Oracle
Original Broadcast: August 07, 2013
Join us for an informative webinar to learn the key concepts of customer experience management, including how to evaluate customer experience options, what design thinking is and how does it apply to customer experiences, how you can leverage technology to support the customer experience, and what improvement model allows you to adjust your customer experiences as the customers' expectations change.
Sponsored by Baker Tilly
Original Broadcast: July 31, 2013
Join this Webinar and learn how to reduce costs by preempting predictable or repeatable interactions; proactively engage customers at key moments of truth to win loyalty; send event-triggered, personalized, outbound communications; preserve live agents where their skills and expertise are required; leverage outbound IVR as part of a multichannel strategy; and incorporate social media and interactive, conversational SMS into your proactive outbound communications.
Sponsored by VoltDelta, Aspect, and Voxeo
Original Broadcast: July 10, 2013
Saavy marketing leaders realize that building a team of talented marketing operations people is critical to deliver powerful results. These leaders know the value of staff skilled at building effective lifecycle campaigns that connect with prospects and customers at the right time, in the right way, ultimately driving revenue. Above all, these strong marketing stakeholders have the operational leadership skills to help their organizations reach new levels of marketing maturity. Attend this webinar to learn how to become a stronger marketing leader by developing your marketing ops skills.
Sponsored by Harte-Hanks and Pardot, An ExactTarget® Company