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Soothing the Angry Customer
Every company dreads the angry customer. Here are some ways to alleviate their pain—and yours.
Posted November 05, 2013
Amazon and USAA Deliver Best Online Customer Service
However, overall Internet customer service experiences are lacking according to Temkin ratings.
Posted August 26, 2013
Delta Streamlines In-Flight Customer Service
Airline provides new Windows phone handheld devices for flight attendants.
Posted August 22, 2013
Southwest Airlines Renews Agreement with Varolii
Companies extend relationship to provide personalized customer communications via voice, text, and email.
Posted August 09, 2013
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