www.fgks.org   »   [go: up one dir, main page]

Government

When one channel fails, the onus of delivering a good customer experience can fall on call centers, but can they deliver?
Posted October 29, 2013

New content management software designed to help contact centers.
Posted September 23, 2013

Finding balance between compliance and customer satisfaction has been an increasing challenge for companies. Here are some suggestions to address consumer expectations and demands while complying with regulations.
Posted September 20, 2013

LAGAN Web self-services connects citizens with government bodies via desktops, smartphones, tablets and social networks.
Posted September 18, 2013

Legislation seeks to remedy thousands of backlogged claims.
Posted August 05, 2013

Overall satisfaction substantially increases as performance at large national servicers improves.
Posted July 23, 2013

Contact centers likely to adapt their businesses to offer more complex services in a competitive market.
Posted July 18, 2013

Solution helps organizations increase performance across contact center, back-office and retail branch operations.
Posted July 16, 2013

New release features knowledge management, employee mobile and Web self-services.
Posted June 18, 2013

Posted March 11, 2013