Communication is good, overkill is not.
Pint of View,
Posted 01 Feb 2014
Front Office,
Posted 01 Jan 2014
Gain more value from employees and customers with gamification processes.
Viewpoints,
Posted 01 Nov 2013
Marketers must keep messages short, energetic, and simple.
Magazine Features,
Posted 01 Nov 2013
The company sees retention increase after deploying a VoC solution from Confirmit.
REAL ROI,
Posted 01 Nov 2013
The personal nature of the platform requires new customer engagement tactics.
Magazine Features,
Posted 01 Jul 2013
The analyst firm warns insurers to treat each customer as an individual or risk being left behind.
CRM Featured News,
Posted 13 Feb 2013
There's a difference between doing what you can and doing what you can get away with.
Pint of View,
Posted 01 Feb 2013
A journey-based approach for better sales and service.
Viewpoints,
Posted 25 Jan 2013
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Magazine Features,
Posted 01 Jan 2013
Insurers turned to mobile and social technologies to respond to the October superstorm.
Insight,
Posted 01 Jan 2013
Moxie's starter kit is designed to help healthcare insurance providers deliver superior customer care experiences in response to the Affordable Care Act.
CRM Featured News,
Posted 05 Dec 2012
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
CRM Featured News,
Posted 15 Nov 2012
Enterprise application providers call ERP, CRM solutions "complementary."
CRM Featured News,
Posted 07 Aug 2012
Software update includes industry-specific capabilities for life sciences, financial services, and more.
CRM Featured News,
Posted 31 Jul 2012
Concentric will add LiveOps Platform and applications to its product offering.
CRM Featured News,
Posted 21 Jun 2012
Customer Respect Group study cites superior content and search functionality.
CRM Featured News,
Posted 08 Jun 2012
Property and casualty insurers get advanced data analytics for identifying new insights and growth opportunities
CRM Featured News,
Posted 23 Apr 2012
The solution builds on the company's flagship text analytics.
CRM Featured News,
Posted 13 Mar 2012
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