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Tuesday, September 15, 2009
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 Sponsored by:

InQuira

Today, organizations have a significant opportunity to help strengthen their competitive position.

How? By harnessing the capabilities of "smart" CRM - an intelligent integration of CRM and knowledge management.  This combination represents a game-changing investment that can: enhance agent efficiency, minimize training time and improve consistency of answers.  

Click here to read more.

  Table of Contents
Breaking News KM In Practice
  Quote of the Week
Any theory which proves that [human beings] are conversant with the consequences of their assumptions must be wrong. — Alfred North Whitehead
  Breaking News
E-mail can’t hide Coveo unveils new product

Coveo has debuted its Enterprise E-mail Search package, which is said to be the first solution to provide unified access to all e-mail and attachments across the enterprise, whether...

Continue Here: http://www.kmworld.com/Articles/News/News/E-mail-cant-hide-56133.aspx

Return to Contents


Search finds a good home Information Today acquires conference

Information Today, Inc. has acquired the Search Engine Meeting from Infonortics Ltd of Tetbury, United Kingdom. The Search Engine Meeting has been held for 14 straight years...

Continue Here: http://www.kmworld.com/Articles/News/News/Search-finds-a-good-home-56132.aspx

Return to Contents


Single sign-on for Integrify Simplified SaaS solution

Integrify, a provider of enterprise request management software, has announced that its hosted software-as-a-service (SaaS) offering, Integrify OnDemand, allows customers to improve user productivity and convenience with the new...

Continue Here: http://www.kmworld.com/Articles/News/News/Single-sign-on-for-Integrify-56131.aspx

Return to Contents


  KM In Practice
Platts unlocks its business information

Platts, a provider of energy information, is using Mark Logic’s technology as the foundation for LNG TraderNet, its interactive Web-based tool for managing analysis of global...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Platts-unlocks-its-business-information-56130.aspx

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  Contracting In The Cloud

"Electronic signatures have been gaining momentum for years, but until the past few years they were slow to take hold as a common business practice. Vendors tended to deliver e-signature technology in complex, complicated and expensive forms, rather than deliver offerings that incorporate e-signatures into the overall contract process. As a result, e-signatures did not realize their potential to improve the customer experience and organizations continued the way they always have. . . ."

To Read more of this article from the Best Practices in New Solutions in Cloud Computing White Paper, click here.

  KMWorld Web Events
Coming June 04, 2013
Business Process Management: the Heart of the Machine
Business content is a tricky thing. The various formats, unusual terms and contexts, paper-to-digital conversion have all conspired to make business process improvement a difficult and thorny problem. We'll discuss the solutions that can smooth the way to better business performance by solving the initial problem: how to make the document easier to use.

Coming June 18, 2013
Get to your incoming information faster by leveraging your existing capture process.
In this practical "how-to" webinar, document capture analyst Harvey Spencer will skip the cloudy, big-data lexicon and get into tangible, near-term ways to leverage existing processes to assist in getting faster, more efficient access to information. Following Harvey, Parascript will demonstrate its new capture solution, with a broad ability to classify and extract content from a multitude of data types, including handwriting.

  KMWorld White Paper Series

*** Coming in June 2013 ***

BEST PRACTICES IN SOCIAL KM AND COLLABORATION

This is the year that “social” became part of the business vernacular. No longer trivialized as “just messin’ around,” social media have become a solid part of most organizations’ business activity.

But at what cost? How does social affect the background of organizations? What impact does it have on the technology infrastructure? What does social mean to the relationships with customers… partners… competitors…?

Those questions, and more, are forefront in the minds of business leaders as we speak. They want to know how to improve their customer awareness, their partner relationships and their overall “storefront” image by applying social tools to improve their positions in their marketplaces.

If this sounds like a race to the top, you’re right. Any solution that provides a quicker path to better collaboration and better customer contact is on the shopping list of most organizations right now. Do you have a play in that? Deliver your message to the KMWorld audience by participating in our next white paper, “Best Practices in Social KM and Collaboration.” It’s urgent and time is passing fast. 

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MEET THE LEADERS IN INFORMATION GOVERNANCE

At KMWorld, we believe that great solutions providers do not simply appear out of thin air. There is always a driving force, a personality and a vision that stand behind every successful vendor. The leadership that allows companies to innovate and create great solutions is the key element in establishing and maintaining excellence.

We want to get to know those driving personalities. So we have created a new forum. We call it “Meet The Leaders.” This time we’re focusing on an urgent and pressing concern among business leaders, legal counsel and corporate management alike—Information Governance. We want to get to know the thought-leaders in this fast-moving and business-critical aspect of business, and what their business philosophies and go-to-market strategies look like. What does the future feel like to them? What will be the next “have-to” trend? How will they guide their organizations from here to there?

The “Meet The Leaders” series is a prestigious way to communicate your top executives’ core beliefs to the KMWorld audience and information management marketplace.

 

You can participate in these White Paper opportunities by contacting:
Kathy Rogals
561-483-5190

Social Knowledge Management & Collaboration [June 2013]

Intelligent Search in the Age of Big Data [May 2013]

Focus on Perceptive Software [April 2013]

Adopting and Enhancing SharePoint [April 2013]

Meet the Leaders in Big Data Management [March 2013]

  KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

  Upcoming Events
Gaylord National, National Harbor, MD
Jun 10, 2013 - Jun 13, 2013
Marriott Copley Place, Boston, MA
Jun 17, 2013 - Jun 19, 2013
New York, NY
Aug 19, 2013 - Aug 21, 2013
New York, NY
Aug 19, 2013 - Aug 21, 2013
Walt Disney World Dolphin, Walt Disney World Swan, Disney's Yacht & Beach Club Resorts and Disney's Boardwalk Inn, Orlando, FL
Oct 06, 2013 - Oct 10, 2013