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Outsourcing

$820 million deal furthers Convergys' global presence in outsourced customer management industry.
Posted January 08, 2014

Professional Services Automation can improve project profitability by providing details about consulting engagements including customer history. Here's how to get customer background and technical details at your fingertips.
Posted November 12, 2013

Frustrated with trying to understand a customer rep in a foreign country? Overloaded with seasonal demand? Companies like XACT Telesolutions are helping to solve these problems and others.
Posted September 24, 2013

Company's technology serves thousands of agents in 30 countries on five continents.
Posted September 20, 2013

Buyers look to service providers for customer retention and growth.
Posted September 06, 2013

Companies collaborate to offer solutions to the insurance industry.
Posted September 05, 2013

SaaS technology provides access to 100,000 call center agents.
Posted August 14, 2013

Customer retention, channel management and customer analytics channels spurs increase in global CCO market.
Posted August 06, 2013

Frost & Sullivan finds that market investments are expected to rise sharply before stabilizing in the long term.
Posted August 05, 2013

In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013

Frost & Sullivan finds that vendors are moving beyond traditional customer service to offer premium and online services.
Posted August 01, 2013

Contact centers likely to adapt their businesses to offer more complex services in a competitive market.
Posted July 18, 2013

Customers willing to pay more for better customer service.
Posted July 18, 2013

Growth spurred by increasing demand in telecommunications, banking and finance sectors.
Posted July 12, 2013

New solution can drive down call volume and reduce handle times.
Posted June 11, 2013

Solution offers real-time online customer engagement to reduce call volume.
Posted June 11, 2013