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Speech Technology Magazine

Speech Technology News Features

Nuance Readies Virtual Assistant Florence for 2014

Florence combines speech recognition with clinical language understanding to help clinicians manage workflows.
Speech Technology News Features, Posted 11 Nov 2013

Verint Enters Voice Biometrics Market with Victrio Acquisition

Victrio brings to Verint solutions to mitigate fraud using passive voiceprint enrollment.
Speech Technology News Features, Posted 30 Oct 2013

Nuance Adds Speech to Aldebaran's NAO Robots

The NAO robot delivers natural and conversational interactions with Nuance's voice recognition and text-to-speech.
Speech Technology News Features, Posted 29 Oct 2013

Next IT Debuts Alme Virtual Assistant Healthcare Platform

Alme's artificial intelligence-based agent lessens the load for healthcare providers.
Speech Technology News Features, Posted 18 Oct 2013

Speech Technology Digest

Genesys Enters Midmarket Space with New Contact Center Editions

Three new contact center offerings cover SMBs and enterprise customers. (Originally reported on DestinationCRM.com.)
Speech Technology Digest, Posted 22 Nov 2013

Inland Imaging Will Implement M*Modal's Clinical Documentation Technology

The diagnostic medical imaging provider will leverage M*Modal Fluency and M*Modal Catalyst solutions.
Speech Technology Digest, Posted 22 Nov 2013

Acapela Adds North Sami to Its Portfolio of TTS Languages

The language spoken in northern Scandinavia will be preserved and promoted with text-to-speech.
Speech Technology Digest, Posted 22 Nov 2013

LumenVox Upgrades Speech Tuner and Recognizer

Version 12.0 also adds four new languages.
Speech Technology Digest, Posted 20 Nov 2013

Argo Marketing Group Adds IVR Capabilities

IVR is the latest addition to Argo's Intelligent Customer Engagement suite.
Speech Technology Digest, Posted 19 Nov 2013

M*Modal Signs Five More Customers

Hospitals and imaging centers to benefit from real-time feedback and speech-enabled, multimedia report creation for improved clinical documentation.
Speech Technology Digest, Posted 19 Nov 2013

Web Exclusives - Sounding Board

10 Steps for Evaluating and Deploying a Voice Solution in an Omnichannel Order Fulfillment Environment

Tips for the warehouse operator looking to implement a voice solution.
Sounding Board, Posted 22 Nov 2013

Capture and Share Valuable Data Faster with Voice Technology

Dictation hardware and software can have a dramatic effect on any company's bottom line.
Sounding Board, Posted 31 Oct 2013

Managing Text-to-Speech Expectations

Being clear up front and providing options will make the technology an easier sell.
Sounding Board, Posted 27 Sep 2013
WEB EVENTS
Sponsored By: Nuance on Tuesday, October 29, 2013 Register Now!
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Speech Technology Magazine, Winter 2013

Can VUI and GUI Survive an Interface Marriage?

Even though voice user and graphical user interface designs differ greatly, some practitioners are committed to making their union work.
Cover Story, Posted 15 Nov 2013 - Winter 2013 Issue

Do In-Car Voice-Enabled Devices Distract Drivers?

Speech industry experts question a recent AAA study that says eyes-free, hands-free technologies are not safe on the road.
Feature, Posted 15 Nov 2013 - Winter 2013 Issue

Voice Biometrics Can Shut the Door on Call Center Fraud

Speech technologies heighten safeguards against socially engineered identity theft. (This story was originally published in the October 2013 issue of CRM magazine.)
Feature, Posted 15 Nov 2013 - Winter 2013 Issue

Columns

Eyes-Busy, Hands-Busy Computing

What we all have in common with an HVAC repairman.
Forward Thinking, Posted 15 Nov 2013 - Winter 2013 Issue

Getting to the Bottom of IVR Abandonment Rates

A shortage of data is not the problem.
Interact, Posted 15 Nov 2013 - Winter 2013 Issue

Best Practices for Building a Customer Interaction Hub

Gain a competitive edge with a unique multichannel experience.
Inside Outsourcing, Posted 06 Dec 2013 - Winter 2013 Issue

Mobile Device Translations Get in the Game

An interview with a sports industry speech evangelist.
In Other Words, Posted 15 Nov 2013 - Winter 2013 Issue

EMMA Success Leads to New Challenges

GPS, data analysis top innovations list.
Standards, Posted 15 Nov 2013 - Winter 2013 Issue

Omnichannel Contact Centers Embrace Speech

Suddenly, the technology is everywhere.
Voice Value, Posted 15 Nov 2013 - Winter 2013 Issue

The Role of Speech Analytics in VUI

Uncovering customer needs adds value to interactions.
The View from AVIOS, Posted 12 Aug 2013 - Fall 2013 Issue

For Speech Analytics, the Best Is Yet to Come

A top-10 list for this transformational solution.
The Business Case, Posted 12 Aug 2013 - Fall 2013 Issue