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Financial Services

Every company dreads the angry customer. Here are some ways to alleviate their pain—and yours.
Posted November 05, 2013

Platform drives higher conversion rates, better quality applications and increased brand loyalty.
Posted October 31, 2013

When one channel fails, the onus of delivering a good customer experience can fall on call centers, but can they deliver?
Posted October 29, 2013

Approximately $1.3 trillion is being transferred between companies as consumers switch allegiances.
Posted October 25, 2013

PCI-complaint app also doubles contact center agent productivity.
Posted October 07, 2013

New content management software designed to help contact centers.
Posted September 23, 2013

Companies collaborate to offer solutions to the insurance industry.
Posted September 05, 2013

Q&A; with Omer Minkara, Aberdeen Group: More and more companies are realizing that customers are in the driver's seat when it comes to shaping a company's reputation.
Posted September 03, 2013

The product also includes privacy and security features.
Posted August 27, 2013

However, overall Internet customer service experiences are lacking according to Temkin ratings.
Posted August 26, 2013

Customer self-service gains popularity with consumers.
Posted August 08, 2013

If you haven't updated your outbound dialing solutions recently, take a look at the current generation of applications. Cloud-based outbound solutions and an increasing number of inbound contact center infrastructure solutions have added preview, progressive, predictive dialing, and blending.
Posted August 08, 2013

In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013

Companies collaborate on customer call monitoring, alerting and reporting solution.
Posted July 25, 2013

Overall satisfaction substantially increases as performance at large national servicers improves.
Posted July 23, 2013

New features track keywords and marketing channels.
Posted July 16, 2013

One size does not fit all: consumers indicate preferences of different interactions methods depending upon types of transactions.
Posted July 12, 2013

The new solution helps companies who may be challenged with detecting and analyzing customer complaints and compliance violations. When not addressed, these can result in costly, large-scale remediation and significant regulatory fines.
Posted June 17, 2013

Deal strengthens Eckoh's position in global market.
Posted June 11, 2013

When choosing metrics, it's best to start by understanding the brand proposition of your company.
Posted May 31, 2013

Bank also scores first in brand impact.
Posted March 14, 2013

Integration of mobile retail solutions provides enhanced customer targeting.
Posted March 12, 2013