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| Articles: Channel Management |
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15 tips for making sure it does.
Viewpoints,
Posted 25 Oct 2013
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Daily News,
Posted 24 Oct 2013
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
Daily News,
Posted 23 Oct 2013
Medallia Mobile 2 offers many new features to foster customer engagement across an organization.
Daily News,
Posted 23 Oct 2013
Telerik Sitefinity CMS now comes with inline editing, an HTML5-based module for Google Analytics, and a dynamic administration dashboard.
Daily News,
Posted 16 Oct 2013
Conversation Analytics tracks what happens on the call and extracts marketing and sales data.
Daily News,
Posted 11 Oct 2013
New InteractionStore helps Message Studio clients understand customer context and adapt marketing campaigns in real time.
Daily News,
Posted 11 Oct 2013
My:Time Mobile lets customers start a service interaction, stop, and resume later at their convenience.
Daily News,
Posted 07 Oct 2013
The acquisition of Xtify, a mobile messaging platform provider, will add to IBM's mobile marketing capabilities.
Daily News,
Posted 03 Oct 2013
Expanded solution allows FirstRain to further tap into social and mobile cloud technologies to help businesses accelerate their customer company transformation.
Daily News,
Posted 02 Oct 2013
New self-serve tool helps nonprofits boost online engagement.
Daily News,
Posted 02 Oct 2013
B2B advertisers can now target and reach specific companies on Facebook with Demandbase and dedicate spend on the businesses that matter most.
Daily News,
Posted 02 Oct 2013
New product turns inactive email subscribers into active customers again.
Daily News,
Posted 02 Oct 2013
Amazon topped the latest eChannel Retail Benchmark study after its mobile channels outperformed the brand's Web site.
Daily News,
Posted 01 Oct 2013
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
Magazine Features,
Posted 01 Oct 2013
New cloud-based platform puts data and insights at marketers' fingertips.
Daily News,
Posted 30 Sep 2013
Dialer, ACD, and IVR are included in the product offering.
Daily News,
Posted 18 Sep 2013
Adobe Campaign joins Adobe Marketing Cloud solutions.
Daily News,
Posted 12 Sep 2013
The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.
Daily News,
Posted 10 Sep 2013
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