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Insurance
Amazon and USAA Deliver Best Online Customer Service
However, overall Internet customer service experiences are lacking according to Temkin ratings.
Posted August 26, 2013
GMC Software Releases Customer Service Correspondence Solution
Aimed at insurance providers, the new technology ensures call center compliance.
Posted June 11, 2013
Align Your Customer Service Metrics to Your Brand to Measure Success
When choosing metrics, it's best to start by understanding the brand proposition of your company.
Posted May 31, 2013
Insurance Customers Loyalty at Risk as Retention Challenges Escalate
An average of only 30 percent of customers globally report having positive customer experiences with their insurers. As a result, insurers look to mobile and social media to strengthen customer experiences.
Posted March 18, 2013
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