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Contact Us

National Customer Service Center (NCSC)

Call toll-free 1-800-375-5283 or 1-800-767-1833 (TDD for the hearing impaired)

 

Make an Appointment

Schedule an appointment at a Field Office

 

Case Status

Find the status of your case and sign up to received automatic case status updates

USCIS Service Centers

If you contacted the NCSC and 30 days have passed without a response

 

Offices Outside the U.S.

Located at 28 U.S. Embassies and Consulates in 25 countries

External Stakeholders

Contact the Public Engagement program or a community relations officer

 

Media

Speak with USCIS spokesperson regarding media inquiries

 

Immigrant Investor Regional Centers

For employment-based immigration EB-5 inquiries

Employers

Call E-verify customer support at 1-888-4644218 or email

Canadian Customers

Email for general immigration inquiries

Adoptions

Questions about adoptions from Hague and Non Hague Convention countries

USCIS Ombudsman Liaison

Provide feedback to the USCIS Ombudsman Liaison Unit

 

Genealogy Requests

Questions about the USCIS Genealogy program or make an online request

 

USCIS Historical Reference Library

To visit, or for a research appointment or other assistance

Freedom of Information Act (FOIA)

FOIA and Privacy Act inquiries

 

Report USCIS Employee Misconduct

Report violations, misconduct or abuses by employees

Website Feedback

Provide website-related feedback

 

Military Help Line

1-877-CIS-4MIL (1-877-247-4645)

Military and family member assistance line

 


Notes:

USCIS Service Centers

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.

Adoptions

For questions about adoptions from Hague Convention countries, please call 1-877-424-8374 or send an e-mail to NBC.Hague@dhs.gov.

For questions about non-Hague adoption cases, please e-mail: NBC.Adoptions@dhs.gov.

USCIS Historical Reference Library

The USCIS Historical Reference Library is located at:

111 Massachusetts Avenue NW
First Floor (MS 2180)
Washington DC 20529-2180

The Library is open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email CISHistory.Library@dhs.gov.

Website Feedback

If you would like to provide feedback on this USCIS.gov website, you may email us at uscis.webmaster@dhs.gov. Para español uscis.espanol-webmaster@uscis.dhs.gov

Do not send information about specific cases to this address. We only accept website-related comments.

Although we will read every email message within two business days, due to the number of messages, we may not respond to each message we receive.

 

 

Last Reviewed/Updated: 09/24/2013