Call toll-free 1-800-375-5283 or 1-800-767-1833 (TDD for the hearing impaired) | Schedule an appointment at a Field Office |
Find the status of your case and sign up to received automatic case status updates | If you contacted the NCSC and 30 days have passed without a response |
Located at 28 U.S. Embassies and Consulates in 25 countries | Contact the Public Engagement program or a community relations officer |
Speak with USCIS spokesperson regarding media inquiries | For employment-based immigration EB-5 inquiries |
Call E-verify customer support at 1-888-4644218 or email | Email for general immigration inquiries |
Questions about adoptions from Hague and Non Hague Convention countries | Provide feedback to the USCIS Ombudsman Liaison Unit |
Questions about the USCIS Genealogy program or make an online request | To visit, or for a research appointment or other assistance |
FOIA and Privacy Act inquiries | Report violations, misconduct or abuses by employees |
Provide website-related feedback | 1-877-CIS-4MIL (1-877-247-4645) Military and family member assistance line |
Notes:
USCIS Service Centers
If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:
If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.
Adoptions
For questions about adoptions from Hague Convention countries, please call 1-877-424-8374 or send an e-mail to NBC.Hague@dhs.gov.
For questions about non-Hague adoption cases, please e-mail: NBC.Adoptions@dhs.gov.
USCIS Historical Reference Library
The USCIS Historical Reference Library is located at:
111 Massachusetts Avenue NW
First Floor (MS 2180)
Washington DC 20529-2180
The Library is open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email CISHistory.Library@dhs.gov.
Website Feedback
If you would like to provide feedback on this USCIS.gov website, you may email us at uscis.webmaster@dhs.gov. Para español uscis.espanol-webmaster@uscis.dhs.gov
Do not send information about specific cases to this address. We only accept website-related comments.
Although we will read every email message within two business days, due to the number of messages, we may not respond to each message we receive.