Speech and Voice Technology
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Managing Outsourced Contact Center Functions During the Economic Slowdown (Strategic Focus)A strategic blueprint designed to help outsourced contact center players navigate their horizontal function mix through the current recessionary period.
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The Guide to Voice Solutions in Warehouse Environments (Strategic Focus)Worker productivity and business processes are being highly scrutinized and many businesses are becoming more reliant on technology to help improve the bottom line through productivity gains and cost savings. One of these technologies businesses are investing in is voice picking the hands-free technology that uses speech recognition with WMS for order picking activity.
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Decision Matrix: Selecting an IVR Vendor in the Enterprise (Competitor Focus)Datamonitor's IVR Decision Matrix report explores the competitive dynamics within the IVR market and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market. Datamonitor provides a complete view of vendor capabilities and advises on those you should explore, consider and, most importantly, shortlist.
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2009 Trends to Watch: Voice and Video BusinessTechnology markets are changing fast. This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor's analyst specializing in voice and video business will outline the changes in your market and explain which trends will have the biggest impact in 2009.
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2009 Trends to Watch: Contact Center Markets and TechnologiesTechnology markets are changing fast. In this piece, Datamonitor's analyst specializing in Contact Center Markets and Technologies will outline the changes in your market, explain which trends will have the biggest impact, and highlight who will benefit from the fast-paced developments in contact center technology.
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The Proliferation of Innovative Speech Applications in Mobile Computing (Strategic Focus)Speech is becoming more widely accepted as an interface between user and computing devices. As the market for mobile devices, automobiles and information appliances grow spending on embedded speech technology will rise. This series will provide an in-depth quantitative and qualitative analysis of the market for speech across various embedded environments.
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Leading Speech Applications That Will Unlock Enterprise Budgets (Strategic Focus)Network-based speech applications represent the bulk of investments for speech solutions in today's competitive environment. Speech applications are becoming highly sophisticated with the increasing adoption of voice verification, NLU and personalization technologies. This theme will analyze key areas for growth in network-based speech applications in the enterprise environment.
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The Global Voice Business Value Chain Model, 2008-2013 (Interactive Model)This model contains market sizing and forecasts from 2008-2013 for DTMF and speech-enabled platforms, enabling software, applications, services and hosting. It segments spending by vertical markets and global regions.
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Hosted Speech and Outbound IVR Services (Strategic Focus)The introduction of hosted speech and outbound IVR services is helping vendors scale up the value stack in a rapidly commoditizing and price-competitive hosted IVR market. Enterprises are choosing this model for scalable solutions when they have high call volumes, to minimize CapEx and where they need expertise with developing sophisticated speech projects.
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North American and European Spending on PC and Server-based Speech Recognition to 2013 (Interactive Model)Speech-based transcription, dictation and search capabilities have improved vastly over the past decade due to refined algorithms and improved computer processors. As a result, speech recognition in PC-based environments is quickly emerging as a compelling solution that enhances workforce productivity across both niche and broader markets.
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