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Support for Microsoft Lync

Help and support for Microsoft Lync Server 2013 and 2010, Microsoft Lync 2013 and 2010, Office Communications Server and Communicator.

For Lync Online support, visit the Office 365 Solution Center

Support options and resources

Find it myself

Self-support options

IT Professionals: Lync Server TechCenter on TechNet
The Lync Server TechCenter is the primary resource for IT Professionals to find resources and training to install, deploy, manage, and support on-premises versions of Lync Server and Lync Services, as well as learn about Lync cloud services and hosted service offerings.

Developers: Lync Developer Center
The Lync Developer Center is the primary resource for Developers seeking resources and training for Lync Server, Lync, and UCMA , and UC web.

TechNet NextHop
Next Hop provides pertinent, short-format, technical articles between major releases of the product and associated product documentation.

System Center Advisor
Download System Center Advisor to proactively detect potential issues.

Search the Microsoft Knowledge Base (KB)
Search the Microsoft Knowledge Base (KB) for technical solutions to common break-fix issues.

Ask the community

Community resources

Got a question? Post a question in the Lync Server Forums
Ask a question in the Lync Server Forums. Most questions answered in 24 hours or less.

Lync Blog World
Lync Blog World is your one-stop source for links and blog feeds about Lync Server.

Lync Server Portal on the TechNet Wiki
The home of community-generated content about Lync Server that anyone can edit.

Get technical support

Pay per Incident support

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We’ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

Lync Server and Lync 2013

Lync Server and Lync 2010

Lync for Mac

Office Communications Server and Communicator 2007 R2

Office Communications Server and Communicator 2007

Office Live Communications Server and Communicator 2005

Office Live Communications Server 2003

Communicator Mobile and Communicator Web Access

Contract Incident support

IT Professionals: Contact a Microsoft Support Professional using your TechNet Subscription
TechNet Professional subscribers are entitled to receive 2 complimentary incidents and a 20% discount on any additional phone incidents purchased. Learn more.

Developers: Contact a Microsoft Support Professional using your MSDN Subscription
MSDN Subscribers may be entitled to receive up to 4 technical support incidents depending on the subscription level. Learn more.

Microsoft Premier Online (MPO)
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Additional support options

Microsoft Pinpoint Support Marketplace
Choose from thousands of Microsoft certified companies to find assisted support.

Previous versions

To learn more about related products or topics, click on a link below.

Downloads

Downloads

Try it Now: Lync Server 2013
Download a trial version of Lync Server 2013 or sign up for an Office 365 trial with Lync Online included.

Downloads for Lync 2010
This page provides links to the most current downloads for Lync 2010 products for both Server and Client.

Downloads for Office Communications Server 2007 R2 and Client
This page provides links to downloads for Office Communications Server 2007 R2 and Client.

Downloads for Office Communications Server 2007 and Client
This page provides links to downloads for Office Communications Server 2007 and Client.

Downloads for Office Live Communications Server 2005
This page provides links to downloadable documentation for Office Live Communications Server 2005.

Learn more

Learn more

Office help and how to
Microsoft Office Online is the ultimate resource for Microsoft Office information including templates, how tos, downloads and more.

Make the switch to Lync 2013
This collection of videos will help you make the switch to Lync 2013. You will learn how easy it is to get started quickly and do everyday tasks.

Developers: Lync 2013 Training
Developer-focused how to training and walkthrough videos about Lync 2013, including links to streaming video and downloads.

Office training
Review the featured courses for online training.

Support lifecycle

Learn more about Lync Server and Lync support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft’s guidelines for product support from availability to end of product support lifecycle.

Lync Server and Lync support lifecycle policies
View the support lifecycle policy information for the Lync Server and Lync family of products.

Previous versions

Last Review : July 29, 2013