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Homeowner Protection
Provides information about free help for homeowners who may be facing foreclosure.
Payday Loans
Savvy Consumers
Some tips on making smart purchases and avoiding bad deals.
Summer Scams
Warm weather can bring out the scammers. Describes how to spot some common scams.
Consumer Fraud (Español) Chinese
Links to pages of tips on a wide range of consumer issues, including auto, charitable, technological, financial, and health concerns.
Debt: Managing the Overload
Includes information about dealing with debt collectors, and seeking help from credit counseling agencies.
Tips for protecting your privacy: Don't Become a Victim of ID Theft
Information and warnings about marketing schemes targeted at potential victims of ID theft, as well as consumer tips on protecting themselves from becoming these victims. It also elaborates various regulations on privacy and identity theft.
ID Theft Kit: What to do if You have been Victimized
Straightforward directions on immediate steps to take in various specific instances of identity theft, such as with missing credit/debit cards, stolen checks, and problems with a social security number or the U.S. Post Office.
Predatory Lending: How to protect yourself (Español) Chinese
Tips for consumers on how to protect their finances, especially emphasizing the importance of consumers' understanding the terms of any agreements. There are also explanations of several common types of predatory lending.
Thrifty, but smart shopping: How to avoid Purchasing Dangerous Secondhand Products
A discussion of secondhand products that are most likely to be dangerous to consumers (especially children's things and electronics), explaining with each how to check for its safety. There are also suggestions on how to learn more about product safety and how to report unsafe products.
Sweepstakes
This is a basic list of warnings and tips for New Yorkers about sweepstakes scams, emphasizing the benefits of skepticism.
Basic Banking/Lifeline Accounts
How Lifeline Accounts work and what they must provide to consumers.
Identity Theft: How to protect yourself
An explanation of what exactly identity theft is and how it works, along with a series of key precautionary tips for consumers, emphasizing the importance of maintaining the utmost reasonable privacy of personal information and monitoring credit reports.
Home Improvement Contractor Tip Card (Español)
Home Improvement Contractor Tip Card
Obtén el Máximo de las Ofertas de Reembolsos
Da información sobre el problema de reembolsos prometidos pero nunca recibidos por consumidores neoyorquinos, y les ofrece consejos.
Lo que debes saber sober las órdenes por correo y teléfono
Este documento describe los derechos que tienen los consumidores con respecto a las órdenes por correo y teléfono. Además les sugiere que se familiaricen con las reglas del comercio y mantengan todas las copias de papeles relacionados.
Immigrant Youth and Deferred Action | En Espanol
Brochure discusses new regulations allowing young immigrants who came to the United States as children to petition for deferred prosecution for unauthorized entry or residence and to request a work authorization.
Language Access | En Espanol
Brochure discusses laws and regulations that ensure access to information and services, regardless of an individual's primary language or hearing impairment.
Religious Rights in the Workplace | En Espanol | Haitian
Describes the rights and responsibilities of workers and employers in accommodating religious needs.
The Sexual Orientation Non-Discrimination Act | En Espanol
This page enumerates basic provisions of SONDA (rights it provides, who exactly receives protection) and explains steps to take if the reader believes he or she has been the subject of discrimination.
Fair Housing | En Espanol
Discusses laws concerning discrimination in the rental, sale or financing of homes.
Employment Discrimination | Chinese | En Espanol
Discusses laws concerning discrimination in the workplace and the actions employees can consider when faced with it.
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Service Animals Brochure
Discusses the laws that protect individuals who rely upon service animals, particularly in public accommodations and housing.
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Sexual Harassment in the Workplace | En Espanol
Explains what sexual harassment is, discusses the steps a victim of sexual harassment can take, and reminds the reader that in the event of a sexual harassment complaint, retaliation is discriminatory and therefore illegal.
Economic Empowerment
Help for homeowners who want to understand the process of buying a home, the importance of good credit, and how to avoid becoming victims of scams.
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Wheelchair Lemon Law | Wheelchair Lemon Law Request-for-Arbitration Form
This law provides protection for consumers of wheelchairs and gives them special rights in the event that the wheelchair turns out not to function within the written warranty and the manufacturer or dealer cannot appropriately repair it.
Protecting Access to Women's Health Care Services | En Espanol
Explains regulations against protesters at women's health services and discusses rights of patients as well as of those that work at the facility, like doctors, nurses, and other staff.
Your Right to be Free from Sexual Harassment in Workplace
This booklet defines and gives examples of types of sexual harassment. It also suggests possible steps for victims of sexual harassment to take and explains possible results from each. A helpful chart shows where and when to file complaints, depending on the law under which the victim believes to have been violated, and possible outcomes of each kind of complaint.
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Mold in Your Home
Brochure offers advice on removing mold from your home in the aftermath of a storm and flooding.
Bug Problems? How to control Roaches & Ants & Reduce Use of Poisons
Tips on using physical barriers against bugs, eliminating sources of food and water, and using absolutely minimal pesticides.
Got Rats? Got Mice?
Emphasizes getting rid of rodents through such means as physical barriers, elimination of handy food and water, and traps; and again, chemical pesticides should only be used minimally and as a last resort.
Green Tips: Saving Energy, Saving Money
Green Tips: Fighting Global Warming On the Road
Idling Trucks and Buses
Idling trucks and buses are bad for human health as well as the environment, and such violations should be reported whenever possible.
Integrated Pest Management: An Introduction
This explanation opens with a discussion of IPM's holistic approach, explains how it works for outdoor pests, and gives useful references.
Protecting Your Children from Lead Poisoning
The dangers of lead poisoning, what readers can do to prevent it from occurring in their home, and how to get children tested.
Radon: The Invisible Intruder
Provided here are explanations of what radon is, how it can be excessively exposed to humans, and potential health hazards. There is a helpful map of New York State showing where the highest radon levels occur. Also discussed are how to test for radon and how to prevent/reduce radon in the home.
Radon in your home
The dangers of radon, how to measure the radon concentration in a home, and ways to reduce radon levels.
Lead Paint in Your Home: Know Your Rights
Potential dangers of lead paint's presence in the home and its particular threat to infants and children. Consumers have many rights in regards to lead paint, but most importantly, sellers, brokers, and landlords are required to supply buyers or renters with appropriate information. There is also information on how to reduce exposure to lead paint and how to get children tested.
Tenants Rights | En Espanol
An explanation of leases, rent, habitability requirements, safety issues, utility services, and tenants' personal protections. Does not address cooperative or condominium housing issues.
Manufactured Home Tenant's Rights
What manufactured homes are, issues of discrimination, issues of habitability, regulations on leases, matters of rent and other payments, eviction, and various rights of tenants.
Cooperative & Condo Conversion Manual
Essential information about different types of cooperative housing ownership, relevant NYS laws, the conversion process, and tenants' rights. At the end, there is a helpful glossary as well as a list of resources.
What to do about Problems with your Co-op Board of Directors
In a question-and-answer format, this page addresses rules regulating and powers designated to the Board of Directors, information about leases and other written documents, tenants' rights, roles of sponsors, and how the Office of the Attorney General may be able to help in some circumstances.
What to do about Problems with Homeowners Association
Because in most instances no government agency can help homeowners who are having problems with their HOA, this document serves to explain rights to these homeowners. It describes how HOAs are supposed to work, typical problems, basic legal regulations to look into, and initial recommended steps for resolving the problem.
How to Handle Problems with a Condo Board of Managers
In a question-and-answer format, this page addresses rules regulating and powers designated to the Board of Managers, information about written documents, the Condominium Act, how best to tackle the problem, roles of sponsors, and how the Office of the Attorney General may be able to help in some circumstances.
Foreclosure and Rescue Scams