News
Advanced voice processor is the first created specifically for tablets, ultrabooks, and hybrid all-in-one PCs.
News Feature,
Posted 19 Sep 2013
Frost & Sullivan research finds improving technologies and evolving business models expand customer choices.
News Feature,
Posted 17 Sep 2013
The new app will allow U.S. financial services firms to record calls and text messages for federal regulatory compliance.
News Feature,
Posted 09 Sep 2013
Nuance's voice and language technologies debut on Samsung's new smartwatch device.
News Feature,
Posted 06 Sep 2013
The company has provided the service for years in the United Kingdom.
News Feature,
Posted 28 Aug 2013
Not everything needs to—or should—sound like a human.
News Feature,
Posted 21 Aug 2013
Cloud-based voice-controlled solution adds commands based on homeowner interactions.
Industry News,
Posted 19 Sep 2013
Changes convey heightened focus on enabling organizations to improve all aspects of the customer experience.
Industry News,
Posted 18 Sep 2013
New Kenwood system delivers enhanced navigation, hands-free control of social media, message dictation and read-back, voice control for weather, calendar, music, RSS feed reader, and more.
Industry News,
Posted 17 Sep 2013
Specialized version of Dragon Medical 360 documentation solution works with Epic EHR.
Industry News,
Posted 17 Sep 2013
Health management company adds outbound interactive voice response (IVR) technology to its appointment scheduling platform.
Industry News,
Posted 17 Sep 2013
Music data solution to be used in conjunction with natural language.
Industry News,
Posted 12 Sep 2013
Web Exclusives - Sounding Board
Wearable technology brings voice apps with me wherever I go with little effort on my part.
Sounding Board,
Posted 09 Sep 2013
IBM's famed computer will still need improved speech technologies to be fully effective.
Sounding Board,
Posted 24 Jul 2013
Adding a personal assistant will require some work, but the pay-off can be great.
Sounding Board,
Posted 20 May 2013
Columns
Uncovering customer needs adds value to interactions.
The View from AVIOS,
Posted 12 Aug 2013
- Fall 2013 Issue
A top-10 list for this transformational solution.
The Business Case,
Posted 12 Aug 2013
- Fall 2013 Issue
Why is secure identification so difficult?
Interact,
Posted 12 Aug 2013
- Fall 2013 Issue
Consider the total caller experience.
Inside Outsourcing,
Posted 12 Aug 2013
- Fall 2013 Issue
The unique nature of software patents makes the question a complicated one.
Voice Value,
Posted 12 Aug 2013
- Fall 2013 Issue
An argument against innovation.
Forward Thinking,
Posted 12 Aug 2013
- Fall 2013 Issue
When project teams lose sight of the big picture, users lose too.
Interact,
Posted 10 May 2013
- Summer 2013 Issue