News
Not everything needs to—or should—sound like a human.
News Feature,
Posted 21 Aug 2013
Mobile devices are now expected to "know" their users.
News Feature,
Posted 20 Aug 2013
Sixty-five percent of contact centers are handling traffic over at least six channels.
News Feature,
Posted 20 Aug 2013
The organization claims the technology has broken through the barrier of broad utility and will lead to a chain reaction of new applications.
News Feature,
Posted 15 Aug 2013
Jibbigo translator solution to be integrated into the social networking site.
News Feature,
Posted 13 Aug 2013
The software now operates across several devices and platforms, including iPhone, Android, and Windows 8.
News Feature,
Posted 13 Aug 2013
Vonetix 7 Voice will serve as a new UC platform for Microsoft customer support.
Industry News,
Posted 26 Aug 2013
The on-demand hosted solution will analyze calls to improve performance and regulatory compliance.
Industry News,
Posted 26 Aug 2013
The product contains special dictionary enhancements for specific industries.
Industry News,
Posted 22 Aug 2013
Lenovo, Asus, Acer, and Toshiba are now voice-enabled.
Industry News,
Posted 22 Aug 2013
Nuance Voice Ads supports more than 40 languages, bringing conversational mobile ads to European brands and consumers.
Industry News,
Posted 20 Aug 2013
The collaboration brings audio transcription to smartpen note-takers.
Industry News,
Posted 15 Aug 2013
Web Exclusives - Sounding Board
IBM's famed computer will still need improved speech technologies to be fully effective.
Sounding Board,
Posted 24 Jul 2013
Adding a personal assistant will require some work, but the pay-off can be great.
Sounding Board,
Posted 20 May 2013
Speech is already making life easier every day.
Sounding Board,
Posted 22 Mar 2013
Columns
Uncovering customer needs adds value to interactions.
The View from AVIOS,
Posted 12 Aug 2013
- Fall 2013 Issue
A top-10 list for this transformational solution.
The Business Case,
Posted 12 Aug 2013
- Fall 2013 Issue
Why is secure identification so difficult?
Interact,
Posted 12 Aug 2013
- Fall 2013 Issue
Consider the total caller experience.
Inside Outsourcing,
Posted 12 Aug 2013
- Fall 2013 Issue
The unique nature of software patents makes the question a complicated one.
Voice Value,
Posted 12 Aug 2013
- Fall 2013 Issue
An argument against innovation.
Forward Thinking,
Posted 12 Aug 2013
- Fall 2013 Issue
When project teams lose sight of the big picture, users lose too.
Interact,
Posted 10 May 2013
- Summer 2013 Issue