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City and County of Honolulu
Department of Human Resources
650 South King St., 10th Floor
Honolulu, HI 96813
(808) 768-8536
 
 
 
 

Applying for City Jobs

 

 

 

 

 

 

 

 

 

 

WHO CAN APPLY? 

At time of application, applicants must be citizens, nationals, or permanent resident aliens of the United States or non-citizens eligible under federal law for unrestricted employment.  You may be asked to provide proof of eligibility during the application process.

Employees applying for inter-departmental recruitments (promotional job opportunities), must be regular employees of the City and County of Honolulu who have successfully completed the initial probationary period by the application deadline date.  Click here to view promotional opportunities for City employees.

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WHERE CAN I GET AN APPLICATION?

To use the online application process  CLICK HERE. Computers are available Monday-Friday 7:45am - 3:45pm (closed on holidays) at the Department of Human Resources:  

City & County of Honolulu
Department of Human Resources
Frank F. Fasi Municipal Building
650 South King Street, 10th Floor
Honolulu, Hawai'i  96813                
CLICK HERE for directions and list of free public computer locations

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HOW DO I APPLY?      

 

    I.       Online application

      Please Note:

  • You do not need to create a separate application for every job that you apply for.
  • Each applicant must have his/her own account. You cannot share accounts.
  • If you already have an account, login using your username and password. You will not be able to create another account using the same e-mail address.
  • It is important that your application or resume show all the relevant education and experience you possess, including Month and Year start and end dates (example: May 1999 - June 2005). If you held several positions while employed with one organization, please add a new work experience for each position
  • Applications may be rejected if incomplete.
  • Applications submitted electronically must be submitted by midnight of the announced last day for filing applications. 

     FIRST TIME USERS:

        1.     Create your applicant profile before applying for a job  [CLICK HERE] OR, after selecting

      ["APPLY"] from the position description, click on the link "Create your account Here!"

      appearing after the question "Not Registered Yet?."  Available positions can be found on our website: www.honolulu.gov/hr

 

2.     Remember your new User Name+Password! (You will need this to Login next time).

               

3.     For a step-by-step instruction guide on how to apply online: [CLICK HERE]

 

4.     Click on the button "Create Application", assign a name to the application and complete each step as instructed (or follow the illustrated instruction guide above). 

 

 

   REPEAT USERS:

 

1.     To apply for a specific position, click on ["APPLY"] from the position description and Login to your account with your User Name and Password.  Available positions can be found at www.honolulu.gov/hr.

 

2.     Or, you may Login to your account at www.governmentjobs.com/js-login.cfm.

 

3.     Select your previously created (named) application, revise and complete all steps in the application process. 

 

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IMPORTANT NOTES 

 

Need information on public computer access locations?    [CLICK HERE]

 

v  Gather all pertinent data regarding your employment history, education, and professional licensing prior to the application process.  You may be able to "cut" and "paste" from a saved document.

 

v ["SAVE"] your work within 30 minutes to avoid losing data and continue later.  Be sure to click on "SAVE" at the bottom of each section of the application.  Your saved application can be revised at a later time  / used to apply for other jobs.   

 

vWhen filling out the personal information section on your application, please follow the guidelines listed below:

      a.      Please use your full legal name, not a nickname or shortened name.

 

Please note:  If you are scheduled for a written test, the name on your application must match the name on your government-issued photo I.D.  You may not be admitted to the test site if the names do not match.

 

b.      Include generational titles (such as Jr., Sr., III, etc.) after your last name.  Example: John Smith, Jr.

 

c.      Address #1 should be your current mailing address.  Address #2 should only be used if you run out of room on the Address #1 line.  We are NOT responsible for misdirected mail due to incorrect information on your application.

 

Before submitting your application, please review your information and verify that all the information provided is correct.

 v If you complete all steps properly and ["CERTIFY & SUBMIT"], you will receive email confirmation that your application was received.  If you do not, your application was not received.  Carefully review your application, before clicking ["CERTIFY & SUBMIT"].   

 

                       

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HOW CAN I VERIFY THAT MY APPLICATION WAS SUCCESSFULLY SUBMITTED?

If you complete all steps properly and ["CERTIFY & SUBMIT"], you will immediately receive an email confirmation stating that your application was successfully submitted.  If you do not receive an email, then your application was not submitted.

 

To ensure proper delivery, please make sure you:

  • use a valid e-mail account;
  • verify your e-mail address is entered correctly on your GovernmentJobs account;
  • check your spam folders; and
  • add info@governmentjobs.com to your contact list.

If you create multiple accounts and apply for the same job, the duplicate applications will not be accepted.


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HOW WILL I BE NOTIFIED OF MY EXAMINATION RESULTS?

Notifications will be sent via the method(s) stated on the job announcement.  The Department of Human Resources is not responsible for misdirected correspondence due to incorrect information on your application. 

Note: When creating a new account, the "Notification Preference" option is not applicable for City positions.  Please read the job announcement to determine how notifications will be sent.

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IS THERE AN APPLICATION DEADLINE?

Yes.  An application must be submitted online by the closing date.  The closing date can be found on the job bulletin. 

If a position is open for "CONTINUOUS RECRUITMENT," it will remain open for as long as is necessary to seek a sufficient number of applicants and can be closed at any time without advance notice.

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WHAT IS THE SELECTION PROCESS?

Review of Application

Requirements for citizenship, veteran's preference, education, experience and license/certification must be met at time of application.  Applications are reviewed by the Department of Human Resources to determine applicants' qualifications for the job including suitability for employment and if they meet other public employment requirements.  Applicants are notified by e-mail or mail as to whether they meet the requirements for the job; when and where to report for any written tests or other tests; and their test results. 

Applicants may request clarification of their disqualification or re-evaluation of their qualifications with the Examination Specialists within ten calendar days following the postmark/e-mail date of the notice of examination results.  If unresolved, applicants may file an informal complaint (administrative review) within ten calendar days following the postmark/e-mail date of the Specialist's notification of examination results.  Applicants may appeal the administrative review decision to the Civil Service Commission within 20 calendar days after receipt of the written response to the informal complaint.

 

 

Establishment of an Eligible List

 

Applicants who meet the qualification requirements for the position are placed on an eligible list.  The eligible list is effective for at least one year, and may be extended by the Director of Human Resources.  Qualified candidates are placed on the eligible list in descending order, based on their examination scores.

 

Please Note: Veteran's Preference Points do not apply to Promotional examination scores. 

 

 

Interview and Selection

 

Personnel from the department with the vacancy will contact candidates on the eligible list to schedule interviews and/or conduct other selection process(es) based on job-related requirements and departmental needs.  Keep a copy of your application and bring it with you, along with any other supporting documents on the day of your scheduled interview.  Letters of Recommendation, Reference Contact List, etc., will not be forwarded to the hiring department.  The department may select any candidate on the eligible list and will notify each person interviewed of the department's decision.  A candidate who fails to demonstrate interest in employment or is not available for employment will be removed from the eligible list.

 

Employment Suitability Evaluation

To determine the selectee's employment suitability, the Department of Human Resources will conduct an evaluation of personal suitability including reviewing information from the Hawaii Criminal Justice Data Center.

 

Before being hired, the person selected must:

  • complete a City medical examination, if applicable;
  • be cleared to safely perform the physical and mental job requirements;
  • pass a drug test, if applicable; and
  • provide original documents to verify identity and employment eligibility

This examination notice does not preclude consideration of qualified City employees who are eligible for work injury placements, promotion, demotion or transfer, and former City employees for re-employment.  City department heads have the right to fill a vacancy through these and any other procedures established by Civil Service Rules and Regulations.
   

Filling the Vacancy

City Departments have the right to fill a vacancy through a variety of recruitment and exam methods and procedures established by Civil Service Rules and Regulations.  An open competitive announcement does not preclude consideration of qualified City employees who are eligible for:

  • work injury placements
  • promotions, demotions, or transfers
  • re-employment opportunities. 

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IS THERE A PROBATIONARY PERIOD?

Yes.  Once hired, a 6-month initial-probationary period is in effect.  During the probationary period an employee is not entitled to rights under any collective bargaining agreement.  A probationary period may also be extended under certain circumstances.

Note:  Police and Fire have initial probationary periods of 12 months due to the nature of their job requirements.

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CAN I UPDATE MY APPLICATION WITH THE CITY AND COUNTY OF HONOLULU?

Yes. Click here to update your account information for future applications. You will need your username and password to access your account.  Any changes made to your account will be effective immediately.  However, changes on your account profile WILL NOT affect previously submitted applications.

If you need to update information on applications that were already submitted, you must notify the Department of Human Resources in writing.

Requests must be submitted to our office at:

 

Department of Human Resources

650 South King Street, 10th Floor
Honolulu, HI 96813

Application Update Forms are also available at our office, Monday through Friday, 7:45 a.m. – 4:30 p.m., except holidays.  Click here for directions to our office.

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ARE APPLICATIONS AVAILABLE AT ANY SATELLITE CITY HALL LOCATIONS?

No. Applications are no longer available at Satellite City Hall locations. Applications are only available on-line at www.honolulu.gov/hr. Application forms will no longer be mailed or faxed.

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WHAT HAPPENS IF I'M HAVING TROUBLE WITH THE ON-LINE APPLICATION?

During regular business hours (Monday thru Friday, 7:45 a.m. to 4:30 p.m.) call (808) 768-8536 and we can offer assistance.

If you leave a voice mail message, please be sure to include the following information:

  • your full legal name
  • your telephone number (include area code)
  • the title of the position you are applying for
  • a BRIEF description of the difficulties you are encountering

However, leaving a message will not extend the application deadline.

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HOW DO I OBTAIN A COPY OF MY APPLICATION?

The NEOGOV system will take you through five (5) application process steps:

Step 1 - Job Application
Step 2 - Agency Wide Questionnaire
Step 3 - Supplemental Questionnaire
Step 4 - Confirm Application
Step 5 - Certify and Submit

There are two ways you may obtain a copy of your application during the application process step procedures:

1.  At the end of each step 1, 2, 3, and 4, take the opportunity to print a copy of your application step before you press "Save & Proceed".

2.  Upon completing Step 4 (Confirm Application), we advise you to print a copy of your application before you press "Confirm & Send Your Application". Once you "Confirm & Send Your Application", you will not have an opportunity to retrieve a copy of your submitted application beyond this point.

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HOW CAN I RETRIEVE MY USERNAME AND PASSWORD?

To retrieve your username or password, you may use the following link:

                   https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=0

If you are still unable to access your account, please contact the Online Account Help Desk at 1-877-204-4442 between 6 a.m. to 6 p.m. Pacific Standard Time to reset your account login information.

If you must create multiple accounts, please be advised that you are responsible for keeping track of which jobs you applied for on each account.  In addition, as important information may be sent via email, you are responsible for monitoring the email addresses associated with each account.

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Last Reviewed: Thursday, January 31, 2013