Delta Generali Osiguranje subsidiary Blutek was keeping business information in Excel and Word files. Inspectors used to have local application for entering data, manually preparing and sending reports to headquarters for processing. DGO, finding this to be slow, error-prone, and inefficient, decided to have a central system, so Blutek can have consistent information on its business by enabling employees to enter data directly from the field.

YapiKredi Emeklilik, is a subsidiary of YapiKredi Bank which is one of the largest banks in Turkey. YapiKredi Emeklilik has been offering life insurance and pension plans to the citizens of Turkey for over 20 years. In an effort to differentiate themselves from others in the industry, they implemented Microsoft Dynamics CRM to deliver exceptional customer service. CRM also creates a unified view of customer data allowing them to provide the right products to their customers.

In an industry where so much of one’s success depends upon effective and flexible communications, the Swan Group’s senior executive felt the need to bring leading edge technology to complement the company’s key operations team. Selecting Microsoft Exchange, Lync, and Outlook has enabled this 169 year old company to modernize, dramatically improving their ability to continue providing leadership customer service.

Aviva, a leading provider of financial services worldwide, wanted to help customers save money by basing auto insurance quotes on the behavior of individual drivers instead of statistics. To better understand potential customers, Aviva needed to collect telematics data from moving vehicles, but deploying on-premises infrastructure was too costly and complex. That changed when it implemented a hybrid-cloud solution based on Windows Azure. The solution uses smartphones to collect telematics data that it stores in the cloud on Windows Azure SQL Database. It also integrates with an on-premises quote system and social media such as Facebook and Twitter. With this highly scalable, extensible and secure cloud platform, Aviva can bring innovative solutions to the marketplace with a rapid lifecycle, help customers save up to 20 percent, and reach customers through the devices they use every day.

Mirae Asset wanted a device capable of providing full and extensive asset management services to customers as if they are in the office, rather than a simple mobile device for outdoor sales. However, the tablet PCs available in the market tend to focus primarily on mobility and convenience, which were insufficient bases on which to provide the full services Mirae Asset wanted and, more pragmatically, need from a business point-of-view when consulting customers in the field, rather than being confined to desktop-based interactions in the office. It was in the process of driving sales force empowerment and greater customer interaction that Mirae Asset learned about Windows 8. It soon realized that, with Windows 8, it would be able to ensure business continuity regardless of location or device type, with a seamless tablet PC experience akin to that of a desktop.

Irish Life, based in Dublin, Ireland, offers life insurance and pension products to individuals and businesses throughout the country. To respond to a difficult economy, the company sought a more cost-effective environment to support its critical insurance administration application. Irish Life migrated the application to a new solution based on Microsoft database technology. As a result, the company will save US$2.5 million in annual operating costs and will be able to increase its business. The solution also lowers system runtimes by 75 percent, boosts application availability, and increases developer productivity.

Apollo Munich Health Insurance, a joint venture between The Apollo Hospitals Group, its associates and Munich Health, operates as a standalone health insurer. It offers innovative health, accident and travel insurance solutions on a pan-India basis. Headquartered in Gurgaon, the company has more than 50 offices across major metros and category-A cities and towns. Apollo Munich wanted to increase the level of engagement with its customers. For this, the insurer set up an integrated health and wellness portal that enables customers to carry out their health and lifestyle assessments and manage medical reports on a single platform. The company leveraged SharePoint to launch https://www.myapollomunich.com, which is currently open for their enterprise customers.

Liberty Mutual Insurance’s 50,000 employees often work in teams spanning multiple offices. They need collaboration solutions that provide the flexibility to work from any location and make it easy to connect with colleagues regardless of where team members are located. Liberty Mutual found the capabilities it needed in Microsoft Lync Server. The company is currently upgrading to Microsoft Lync Server 2013 to provide voice calls, web conferencing, instant messaging, and presence across the enterprise. With Lync Server 2013, Liberty Mutual can continue to foster a culture of efficient, effective communication and collaboration across the organization.

Garanti Pension and Life is a leading provider of pension and life insurance services in Turkey. Since deploying Microsoft Dynamics CRM in 2009, Garanti has added nearly 500,000 new insurance contracts, realizing an 80 percent increase in net asset value in the same period. The firm now sits at #2 in terms of market share and is poised to take over the top spot in 2013.

Based in Columbus, Ohio, Nationwide is one of the largest insurance and financial services companies in the world. To encourage a culture of collaboration, Nationwide used Microsoft SharePoint Server 2010 and Yammer to develop an internal platform called Spot. In the first few weeks, Nationwide created over 1,000 sites along with a training community that the company established on Yammer. Because employees were able to help one another solve their problems, calls to the help desk actually decreased. In 2012, Nationwide began using SharePoint Server 2013 and expects to use this solution in conjunction with Yammer to facilitate even more opportunities for dialogue and collaboration between senior leaders and frontline associates—from top to bottom in the organization.