Tech support
XBOX SUPPORT
ZUNE SUPPORT
WINDOWS TECHNICAL SUPPORT
MICROSOFT OFFICE TECHNICAL SUPPORT
REPAIRS
REPAIR PROCESS
- Please see our Store Locations for a list of technical support services provided at Microsoft Store retail locations
- Start a Repair
- Microsoft Signature Support
- To begin a repair at a Microsoft Store retail location
- Schedule an appointment with the Microsoft Answers Desk
- To create a repair by phone
- Call 1-877-MY-MS-STORE (1-877-696-7786)
- Microsoft Signature Support
- Xbox Repairs
- Create a repair online at Xbox Support
- Zune Repairs
- Create a repair online at Zune Support
STATUS OF MY REPAIR
- For PCs with Microsoft Signature being repaired as part of a Microsoft Assure Extended Service Plan
- NOTE: Assure Extended Service Plans for PCs with Microsoft Signature are available at Microsoft Store retail locations at this time
- Dial 1-877-MY-MS-STORE (1-877-696-7786)
- For PCs with Microsoft Signature being repaired by a PC manufacturer under their standard warranty, please contact the manufacturer for repair status
PC Manufacturer's Contact Information
- Xbox Repair Status
- Zune Repair Status
MICROSOFT SIGNATURE SUPPORT
To learn more about Microsoft Signature Premium, set up a new account, activate your membership or get additional assistance, please visit http://signature.microsoft.com.
ASSURE EXTENDED SERVICE PLAN
Information on Assure Extended Service Plans for Microsoft Signature PC, Windows Phone, and Kindle
- NOTE:Assure Extended Service Plans are available at Microsoft Store retail locations.
- I need a repair
- To begin a repair at a Microsoft Store retail location, please schedule an appointment with the Microsoft Answer Desk
- To create a repair by phone
- Dial 1-877-MY-MS-STORE (1-877-696-7786)
- Assure Extended Service Plan for Xbox 360
- Assure Extended Service Plan Terms & Conditions for Microsoft Signature PC, Windows Phone, and Kindle
WINDOWS PHONE & DEVICE SUPPORT
NOTE: Windows phones are currently sold only at Microsoft Store retail locations.
For support on Windows phones and devices purchased at Microsoft Store retail locations, please contact your phone mobile operator (for example, AT&T). They will be able to provide support on specific questions and to provide instructions on how to use and troubleshoot your Windows phone.
Mobile Operator Contact Information
- AT&T (800) 331-0500
- Verizon Wireless (800) 922-0204
- Sprint (800)-877-4646 (Wireline services)
For a comprehensive list of all Windows Mobile phone manufacturers and mobile operations, visit the Windows Phone Help Site