As the Federal Government introduced new quit smoking programs in 2010–11, the Queensland-based phone service, Quitline, faced a challenge. Executives wanted to deliver these new programs, but to be eligible, they had to create far more detailed reports than was possible using their current database. Using an Agile deployment methodology, Microsoft Services took the lead in a fast-paced deployment of the newly released customer relationship management (CRM) product, Microsoft Dynamics CRM 2011. Completed in less than four months, the new CRM is a huge success. According to the Quitline Manager, a highly committed effort has created a CRM with exceptional reporting capabilities, and which staff love to use. Best of all, CRM reports, dashboards and workflows can be configured without additional coding, reducing long-term support costs.

VRX Studios, which provides photography and content management services to the global travel industry, needed a digital asset management solution that could handle thousands of concurrent users and hundreds of terabytes of data. For optimal scalability, the company created MediaValet, a cloud-based asset management system that runs on the Windows Azure platform. Geo-replication and triple redundancy ensure continuous availability, and the company can quickly increase its computing and storage capacity to handle more users. By using Windows Azure to improve performance, functionality, and usability, the company believes that MediaValet will become its most successful endeavor yet. VRX Studios plans to keep evolving together with the Windows Azure platform, continually adding more features that improve the end-user experience.

Mattress Firm, a major mattress retailer in the United States, grew quickly, both organically and after several acquisitions. The company’s continued rapid growth strategy exposed a decentralized IT infrastructure that was labor intensive, difficult to manage, and not scalable. Recognizing the shortcomings of its legacy IT solutions, Mattress Firm implemented a new system in partnership with Microsoft Services that provided them with a scalable solution built to meet the needs of the future business.

To ensure victims of domestic violence receive legal and medical support quickly, the Domestic Violence Advocacy Service (DVAS) in Perth, Australia, wanted the ability to store client information in electronic files and selectively share them with other support providers. In 2012, DVAS teamed with a highly agile Microsoft Services Consulting team to deploy a cost-effective solution in just three months. Working with world-class product experts on the Microsoft Services Global Delivery team, a solution architect crafted a customized design with unique application file security features, while an engagement manager ensured the system could be used by associated service providers. Because the new system mirrors established work patterns, employees find it easy to understand. With rapid referrals to legal and medical aid, domestic violence victims find refuge in hours, rather than days.

Replacing an offender management system that had exceeded its useful life, the Illinois Department of Corrections is pioneering cloud-based corrections technology that will help the agency fulfill its mandate to reform and modernize criminal justice and ensure public safety.

The City of London is an ancient organization using modern technology to deliver services to a large and complex range of constituents that includes local residents, visitors, small businesses, international corporations, embassies, and over 300,000 daily commuters. Microsoft Dynamics CRM has enabled the city to unify how and where it stores data, providing a single view of customer information. Now when a customer makes a query, service agents can see who they are, what services they receive, what their service history is, and so on.

Intellian Technologies, which is leading manufacturer of various satellite reception and communications system, implemented Microsoft Dynamics CRM in alignment with its objective of 'higher customer and partner satisfaction. One key feature that Intellian Technologies wanted from the CRM solution, in addition to the management of sales partners, was to link the discovery of sales opportunities with production and purchasing in order to strengthen not just sales but also production forecasting. Another important feature that it wanted was to move the document-oriented technical support tasks onto a standardized process and systemize it as part of CRM. To meet such requirements, TrueInfo decided to link Microsoft Dynamics CRM with the ERP system and SCM, and use a newly-established process in the system for technical support.

Founded in 1865, Faribault Woolen Mills needed a new IT infrastructure after it reopened its business following a shutdown in the midst of the economic recession. To supports its new business, the company chose a cloud-infrastructure based on Microsoft products and technologies. The company uses Microsoft Dynamics GP for accounting and production management. With the solution in place, the company has simplified IT requirements by moving to the cloud, supported ongoing growth, and driven sales nationwide all while continuing to prove the quality product that customers expect.

Specialists On Call (SOC) is the largest provider of emergency telemedicine consultations to US hospitals, giving them immediate access to highly trained neurologists over the Internet. To grow its business, SOC created a full-featured sales and patient management system by using Microsoft Dynamics CRM Online. The project took just 90 days, cost US$200,000 less than other solutions, and gave SOC a single system for managing sales, hospitals, and patient cases.