Microsoft training and certification help

Have questions about Microsoft training and certification products? We offer several helpful ways for you to get the answers you need. Browse through our Frequently Asked Questions (FAQ) menus below or follow the links provided for more information, services, and customer service experts.

For help with general learning questions about Microsoft training, online courses, learning products and more, please contact your Microsoft Regional Service Center.

Show all Hide all

North America Microsoft Regional Service Centers

Contact information

Area of support	Contact information
Microsoft Certification Program (MCP)	Telephone: (800) 636-7544 Monday through Friday: 6:30 A.M. to 5:30 P.M. Pacific Time Email: MCPHelp@microsoft.com Response within two business days Fax: (661) 793-6555
Microsoft Certified Trainer (MCT) program (including e-learning access codes for MCTs in North America)	Telephone: (888) 456-7077 Monday through Friday: 6:30 A.M to 5:30 P.M. Pacific Time Email: MCT@microsoft.com Response within two business days
Microsoft E-Learning For e-learning support in other languages, please select from the list of Regional Service Centers below. Latin America Europe and Africa Asia and Pacific	Contact Customer Support Telephone (English-speaking customers only): (877) 383-2829 (United States and Canada) (506) 462-1632 (other countries/regions) 24 hours Monday through Sunday Online chat: Chat with us live (English-speaking customers only) 24 hours Monday-Sunday Email: Submit an email request (in English) to support Response within 24 hours
Microsoft E-Reference Library	Telephone: (800) 636-7544 Monday through Friday: 6:30 A.M. to 5:30 P.M. Pacific Time Email: e-learn@microsoft.com Response within two business days
Microsoft Dynamics	Telephone: (800) 456-0025 Monday through Friday: 8:00 A.M. to 6:00 P.M. Central Time Telephone: (800) 456-0025 Monday through Friday: 8:00 A.M. to 6:00 P.M. Central Time Email (certification and training inquiries): mbs-cert@microsoft.com Response within two business days
Official Microsoft Learning Products (available to MPN members, MPN members with the Learning Competency, IT Academy members and MCTs only)	Telephone: (855) 507-6283 Monday through Friday: 4:30 A.M. to 5:00 P.M. Pacific Time Email: nacourseware@arvato.com Response within two business days

Latin America Microsoft Regional Service Centers

Hours of operation

Telephone	Email
Monday through Friday 9:00 to 18:00 (9:00 A.M to 6:00 P.M.) Local time in country or region	Response within two business days

Telephone contact information

Contact the Microsoft Regional Service Center for Latin America by using the following list. After you identify the phone number for your country or region, please select option 5, option 2, and option 1 for the MCP or option 2 for the MCT in the Interactive Voice Response (IVR) menu.

Country or region	Telephone	Email
Anguilla	866-993-9330	latamtnc@microsoft.com
Antigua and Barbuda	866-993-9303	latamtnc@microsoft.com
Argentina	0800-222-9467 011-5776-1000	latamtnc@microsoft.com
Aruba	305-418-9136	latamtnc@microsoft.com
The Bahamas	800-389-0489	latamtnc@microsoft.com
Barbados	866-993-9304	latamtnc@microsoft.com
Belize	815 – Pin 3140	latamtnc@microsoft.com
Bermuda	866-993-9305	latamtnc@microsoft.com
Bolivia	800-100-714	latamtnc@microsoft.com
Brazil	0-800-761-7454 11-4706-0900	mcppt@microsoft.com
Cayman Islands	866-993-9308	latamtnc@microsoft.com
Chile	800-202-011	latamtnc@microsoft.com
Colombia	1800-093-1234 5870300	latamtnc@microsoft.com
Costa Rica	0800-016-1034	latamtnc@microsoft.com
Dominica	866-993-9309	latamtnc@microsoft.com
Dominican Republic	1-800-751-3455	latamtnc@microsoft.com
Ecuador	1800-010-288	latamtnc@microsoft.com
El Salvador	800-6676	latamtnc@microsoft.com
Falkland Islands (Islas Malvinas)	305-418-9137	latamtnc@microsoft.com
French Guiana	805 51 01 01	latamtnc@microsoft.com
Grenada	866-993-0313	latamtnc@microsoft.com
Guadeloupe	805 51 01 03	latamtnc@microsoft.com
Guatemala	1800-300-0069	latamtnc@microsoft.com
Guyana	305-418-9138	latamtnc@microsoft.com
Haiti	193 – Pin 3140	latamtnc@microsoft.com
Honduras	54-11-4317-2638	latamtnc@microsoft.com
Jamaica	866-993-9302	latamtnc@microsoft.com
Martinique	805 51 01 05	latamtnc@microsoft.com
Mexico	01-800-123-3353	latamtnc@microsoft.com
Montserrat	866-993-9315	latamtnc@microsoft.com
Nicaragua	01800 0166 –Pin 3140	latamtnc@microsoft.com
Panama	800-051-0398	latamtnc@microsoft.com
Paraguay	009 800 54 2 0049	latamtnc@microsoft.com
Peru	80054238	latamtnc@microsoft.com
Puerto Rico	877-678-8032	latamtnc@microsoft.com
Saint Kitts and Nevis	866-993-9318	latamtnc@microsoft.com
Saint Lucia	866-993-9317	latamtnc@microsoft.com
Saint Martin	305-418-9139	latamtnc@microsoft.com
Saint Vincent and the Grenadines	866-993-9319	latamtnc@microsoft.com
Suriname	305-418-9140	latamtnc@microsoft.com
Trinidad and Tobago	866-994-9312	latamtnc@microsoft.com
Turks and Caicos Islands	866-993-9320	latamtnc@microsoft.com
Uruguay	000 4054 083	latamtnc@microsoft.com
Venezuela	800-100-4610	latamtnc@microsoft.com
Virgin Islands, British	866-993-9306	latamtnc@microsoft.com
Virgin Islands, U.S.	877-678-8033	latamtnc@microsoft.com

Other contact information

Email for Microsoft Dynamics certification, e-learning, and training support: mbslarsc@microsoft.com

Brazil postal address:

Microsoft Certification Program Brazil
Rua Ipanema, 415 – Bresser
São Paulo, Brazil
ZIP code: 03164 200

All other countries except Brazil:

Microsoft Certification Program
Carrera 22 # 166-90
Barrio Toberin
Bogotá, Colombia
ZIP code: 11001000

For other contact options, including chat, visit it us at http://support.microsoft.com/contactus

Hours of operation—Official Microsoft Learning Products

Telephone	Email
Monday through Friday 9:00 through 18:00 (9:00 A.M. to 6:00 P.M.) Local time in country or region	latamcourseware@arvato.com Response within two business days

Contact information for Official Microsoft Learning Products

Country or region	Contact
Andean Region, Caribbean, and Central America	Telephone: (305) 715-1490 – Spanish (305) 715-1491 – Portuguese (305) 715-1492 – English Please note that these are U.S. numbers. Long distance or international rates by your telephone service carrier may apply. Email: latamcourseware@arvato.com Response within two business days
Mexico	Telephone: (305) 715-1490 – Spanish (305) 715-1491 – Portuguese (305) 715-1492 – English Please note that these are U.S. numbers. Long distance or international rates by your telephone service carrier may apply. Email: latamcourseware@arvato.com Response within two business days
Brazil and South Cone	Telephone: (305) 715-1490 – Spanish (305) 715-1491 – Portuguese (305) 715-1492 – English Please note that these are U.S. numbers. Long distance or international rates by your telephone service carrier may apply. Email: latamcourseware@arvato.com Response within two business days

Europe and Africa Microsoft Regional Service Centers

If you have questions about Official Microsoft Learning Products, the Microsoft Certified Professional (MCP) program, the Microsoft Certified Trainer (MCT) program, or the Microsoft Learning Partner program, contact the Regional Service Center in your area.

Microsoft Regional Service Centers: Europe

Hours of operation

Telephone	Email
Monday through Friday 8:00 to 17:00 (8:00 A.M. to 5:00 P.M) Coordinated Universal Time (Greenwich Mean Time)*	Response within two business days

*Note Hours of operation for Russia are Monday through Friday, 8:30 to 17:00 (8:30 A.M. to 5:00 P.M.), Coordinated Universal Time (Greenwich Mean Time)

Contact Information for Europe

Country/region	Telephone/other
Europe	Find answers to this month’s top queries in the self-help portal If you require additional information, contact your Regional Service Center, using the contact information listed below.
Austria	(0800) 281102 (toll-free number) Send an email message
Belgium	(0800) 79307 (toll-free number) Send an email message
Denmark	(808) 83755 (toll-free number)
Finland	(0800) 95139 (toll-free number) (0800) 114926 (toll-free number)
France	(0800) 906060 (toll-free number) Send an email message
Germany	(0800) 7563210 (toll-free number) Send an email message
The Netherlands	(0800) 0228091 (toll-free number) Send an email message
Italy	(800) 782669 (toll-free number) Send an email message
Ireland	(1800) 554920 (toll-free number) Send an email message
Norway	(800) 18071 (toll-free number)
Poland	(00800) 4911551 (toll-free number) Send an email message
Portugal	(8008) 49062 (toll-free number) Send an email message
Russia	8-10-800-21591049 (toll-free number) Send an email message
Spain	(900) 938301 (toll-free number) Send an email message
Sweden	(020) 796319 (toll-free number) (0200) 214737 (toll-free number)
Switzerland (French)	(0800) 835715 (toll-free number) Send an email message
Switzerland (German)	(0800) 835716 (toll-free number) Send an email message
United Kingdom	(800) 917 0758 or (0800) 096 0137 (toll-free numbers) Send an email message
Other countries/regions not listed	(49) (5241) 179 6057 Send an email message
Europe	Fax: (49) (5241) 179 6077 Address: Microsoft Regional Education Service Centre Postfach 4000 33414 Verl Germany

Microsoft Regional Service Centers: Africa, Mediterranean, Middle East, Pakistan

Hours of operation

Telephone	Email
Monday through Friday 8:00 to 18:00 (8:00 A.M to 6:00 P.M.) Greenwich Mean Time (GMT) 9:00 to 18:00 (9:00 A.M. to 6:00 P.M.) Central European Time (CET)	Response within two business days

Contact information

Country/region	Telephone/other
The Middle East and Africa	Find answers to this month’s top queries in the self-help portal If you require additional information, contact your Regional Service Center, using the contact information listed below.
Bahrain	Online support in Arabic and English
Egypt	Online support in Arabic and English
Israel	(180)-9450464 (toll-free number) (180)-9238101 (toll-free number)
Jordon	Online support in Arabic and English
Kuwait	Online support in Arabic and English
Lebanon	Online support in Arabic and English
Libya	Online support in Arabic and English
Oman	Online support in Arabic and English
Pakistan	(49) 524 1179 6057
Palestinian Authority	Online support in Arabic and English
Qatar	Online support in Arabic and English
Saudi Arabia	Online support in Arabic and English
South Africa	(0800)-995641 (toll-free number)
United Arab Emirates	Online support in Arabic and English (49) 524 1179 6057
Yemen	Online support in Arabic and English
Africa, Mediterranean, Middle East, Pakistan	Send an email message Fax: (49) 524 1179 6077 Address: Microsoft Regional Education Service Centre Postfach 4000 33414 Verl GERMANY

Asia and Pacific Microsoft Regional Service Centers

If you have questions about Official Microsoft Learning Products, the Microsoft Certified Professional (MCP) program, the Microsoft Certified Trainer (MCT) program, or the Microsoft Certified Partner for Learning Solutions program, please contact the Regional Service Center in your region.

Hours of operation - East Asia

Telephone	Email
Monday through Friday 9:00 to 18:00 (9:00 A.M. to 6:00 P.M.) China time for China, Hong Kong SAR, and Taiwan Korean time for Korea	Response within two business days

Contact information

Country/region	Type	Telephone/other
China	Loyalty Programs Hotline Software Assurance Benefits (SAB) Fax:	(86-21) 800 819 0550 (local toll-free number) (86-21) 400 620 0550 (local toll-free number) (86-21) 800 819 0567 (local toll-free number) (86-21) 400 620 0567 (local toll-free number) (86-21) 2603 7547
Hong Kong SAR	Software Assurance Benefits (SAB) Fax:	852 30027866 (toll-free number) 852 2989 6399
Korea	Telephone: Fax:	00798-852-1-2491 (toll-free number) (65) 6324 6181
Taiwan	Telephone: Fax: E-mail: Address:	0800 008833, and then press 6 (local toll-free number) 886-2-2999-8833, and then press 6 0800 008833, and then press 7 (toll-free number) twwpo@microsoft.com Microsoft Regional Service Center 8F, #7 Sungren Rd Shinyi Chiu Taipei, 119968 Taiwan
East Asia	E-mail:	chktresc@microsoft.com
China, Hong Kong SAR, and Korea	Address:	Microsoft Regional Service Center 9th Floor, 2 Grand Gateway No. 3 Hong Qiao Road Shanghai P.C. 200030 China

Hours of operation - India

Telephone	Email
Monday through Friday 9:00 to 18:00 (9:00 A.M. to 6:00 P.M.) India time	Response within two business days

Contact information

Country/region	Telephone/other
Ahmadabad	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Bangalore	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Bangladesh	(91) (80) 40103000
Bhutan	(91) (80) 40103000
Calcutta	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Chennai	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Hyderabad	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Maldives	(91) (80) 40103000
Mumbai	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Nepal	(91) (80) 40103000
New Delhi	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Pune	(1) (800) 11 1100 (toll-free number BSNL) (1) (800) 102 1100 (toll-free number Airtel)
Sri Lanka	(91) (80) 40103000
Other countries/regions not listed	(91) (80) 40103000
Email for Indian subcontinent	iscresc@microsoft.com
Email for courseware-related queries	iscmoc@microsoft.com
Fax for Indian subcontinent	(91) (80) 66586700
Telephone for Indian subcontinent	(91) (124) 4158000 / 2567000
Address for Indian subcontinent	Microsoft Corporation (India) Pvt. Ltd. DLF Cyber Greens, 9th Floor, Tower A DLF Cyber Citi, Sector 25A Gurgaon 122 002 India

Hours of operation - Japan

Telephone	Email
Monday through Friday 9:00 to 17:30 (9:00 A.M. to 5:30 P.M.)	Response within two business days

Contact information


Phone	0120-77-2057
Email	Microsoft Certified Professional (MCP) queries Microsoft Certified Trainer (MCT) queries Certified Partner for Learning Solutions (CPLS) queries IT Academy partner queries
Fax	0120-00-2507
Address	Microsoft Regional Education Service Center Shinagawa Grand Central Tower 2-16-3, 2 Konan, Minato-ku, Tokyo 108-0075 Japan or マイクロソフト認定プログラム事務局〒108-0075 東京都港区港南 2-16-3 品川グランドセントラルタワー

Hours of operation - South Pacific

Telephone	Email
Monday through Friday 8:30 to 17:30 (8.30 A.M. to 5.30 P.M.) — Australia, GMT+10 9:00 to 17:30 (9:00 A.M. to 5.30 P.M.) — New Zealand, GMT+12	Response within two business days

Contact information

Country or region	Telephone
Australia	13-20-58
New Zealand	0800-800-004 (toll-free number)
Other countries/regions not listed	(61) (2) 9870 2200
Email for South Pacific region	apacresc@microsoft.com
Address for South Pacific region	ANZ Loyalty Programs Microsoft Australia 1 Epping Road North Ryde NSW 2113 New Zealand: ANZ Loyalty Programs Microsoft New Zealand Level 5, 22 Viaduct Harbour Avenue Auckland

Hours of operation - Southeast Asia

Telephone	Email
Monday through Friday 9:00 to 18:00 (9:00 A.M. to 6:00 P.M.) Singapore time	Response within two business days

Contact information

Country or region	Telephone
Indonesia	001-803-440421 (toll-free number)
Malaysia	1-800-885648 (toll-free number)
Philippines	1-800-1441-4127 (toll-free number)
Singapore	1-800-820 9966 (toll-free number)
Thailand	001-800-441-0218 (toll-free number)
Vietnam and other countries not listed	(65) 6622 1237
Email for Southeast Asia	searesc@microsoft.com
Fax for Southeast Asia	(65) 6324 6181
Address for Southeast Asia	Microsoft Regional Service Center 9th Floor, 2 Grand Gateway No. 3 Hong Qiao Road Shanghai P.C. 200030 China

Contact information

For help with Microsoft Certification issues such as upgrade paths, exam requirements, learning plans and more, please contact our training and certification experts at Live Chat.

For Microsoft Learning Partner questions visit the Partner Network Support and Security.

Find a Solution Center or contact Microsoft Support for help with general products and services.

To find a book or reference visit Microsoft Press books and CDs.

Learn about the benefits of Microsoft Certifications.

Training Catalog help FAQ

The Microsoft Training Catalog is intended for individuals who are purchasing online training for their own use or those who want to find free online training offers.

Show all Hide all

Q.How do I sign in to the Microsoft Training Catalog?

To sign in to the Microsoft Training Catalog, use your Microsoft account (email address and password). If you have a Hotmail account, MSN email account, or Microsoft Passport, you have a Microsoft account. If you do not have a Microsoft account, go to the Microsoft account site to sign up and create your credentials.

Q.What should I do if I'm having trouble signing in with my Microsoft account?

For help with signing in, refer to Microsoft account Help.

Q.How do I find my unique Microsoft account number?

You can get your Microsoft account number by following four simple steps:

Go to the Microsoft Account sign-in page.
Enter the email address and password associated with your Microsoft account.
Under Account Summary, click Edit personal info.
Scroll to the bottom of the page to locate your unique ID.

Q.Where do I enter my free access code for e-learning?

Go to the Learning Manager Access Code page and enter your access code.

Note The code is case-sensitive. You will be prompted to sign in with a Microsoft account (the email address and password that you use to access the site each time you sign in). If your employer provided you with an access code as part of your organization’s Microsoft Software Assurance or Volume Licensing purchases, refer to the Business Users tab.

Q.The access code that my employer provided me is not working. What should I do?

Your employer might have provided you with an access code that works on our business e-learning sites. If your codes are as follows, refer to the Business Users tab.

Microsoft Software Assurance for Volume Licensing free courses

E-learning applications (Microsoft Office Word, Office Excel, Office Project): Access codes start with IWO
E-learning systems (Windows XP, Windows Vista): Access codes start with CLO
E-learning servers (Windows Server, Microsoft Exchange, Microsoft SQL Server): Access codes start with SRO

Microsoft Learning Solutions Volume Licensing purchased courses

Technical collection: xxxx-ELR-xxxx (the x denotes any alpha-numeric character)
Technical library: Access codes start with TEL
Desktop library (the 2007 Microsoft Office system, Microsoft Office 2003, Microsoft Office Project): Access codes start with DEL
Business skills library (Microsoft Office 2003 business skills): Access codes start with BEL

Q.I purchased e-learning for my team, but they can't access it. What should I do?

When you purchase e-learning from the Microsoft Training Catalog, you use your own Microsoft account and thus you should only purchase training content for yourself. If you need to purchase e-learning for someone else, refer to the Universal E-Learning Vouchers page or the Volume Licensing page.

Q.How do I get a refund or get answers to billing questions?

Since you must exchange personal credit card information during the refund process, we ask that you visit the support page and call the number listed for your area.

Business e-learning FAQ

Microsoft Learning products and services are available to businesses and organizations on dedicated business e-learning sites. Review the following commonly asked questions.

Show all Hide all

Q.Where can I find information about deploying e-learning as part of my organization’s Volume Licensing agreement or Microsoft Software Assurance agreement?

For information about deploying, activating, and using e-learning, visit the Programs for Businesses site.

Q.Where do I activate the e-learning access code that my employer provided me?

To activate your access code, visit the Enter Access Code page.

To contact the support team, visit the Microsoft Learning Assisted Support site.

Q.How can I tell whether the access code is related to Software Assurance or Volume Licensing?

Review the following list to learn about the various access codes.

Microsoft Software Assurance for Volume Licensing free courses

E-learning applications (Microsoft Office Word, Office Excel, Office Project): Access codes start with IWO
E-learning systems (Windows XP, Windows Vista): Access codes start with CLO
E-learning servers (Windows Server, Microsoft Exchange, Microsoft SQL Server): Access codes start with SRO

Microsoft Learning Solutions Volume Licensing purchased courses

Technical collection: xxxx-ELR-xxxx (the x denotes any alpha-numeric character)
Technical library: Access codes start with TEL
Desktop library (the 2007 Microsoft Office system, Microsoft Office 2003, Microsoft Office Project): Access codes start with DEL
Business skills library (Microsoft Office 2003 business skills): Access codes start with BEL

IT Academy FAQ

Microsoft IT Academy is a subscription-based membership program that provides educators with the tools they need to effectively train students on Microsoft technologies, prepare students for the global economy, and create a skilled community.

Show all Hide all

Q.Where can I get information on the IT Academy Program?

For more information about this program and to learn about the benefits available to educators and students, visit the IT Academy site.

Q.Where should IT Academy administrators sign in or get support?

To sign in, visit the Member Sign-In page.

To get support, visit the Contact Us page.

Q.Where do IT Academy students activate e-learning subscriptions?

If you are an IT Academy student, you must enter the e-learning access code that your instructor provided by visiting the Enter Access Code page.

For support with using your e-learning, contact Microsoft Learning Assisted Support.

Learning

Server

Desktop

Applications

Database

Developer

Server

Desktop

Applications

Database

Developer

Microsoft training and certification help

Contact information

Hours of operation

Telephone contact information

Other contact information

Hours of operation—Official Microsoft Learning Products

Contact information for Official Microsoft Learning Products

Microsoft Regional Service Centers: Europe

Hours of operation

Contact Information for Europe

Microsoft Regional Service Centers: Africa, Mediterranean, Middle East, Pakistan

Hours of operation

Contact information

Hours of operation - East Asia

Contact information

Hours of operation - India

Contact information

Hours of operation - Japan

Contact information

Hours of operation - South Pacific

Contact information

Hours of operation - Southeast Asia

Contact information

Contact information

Training Catalog help FAQ

Business e-learning FAQ

IT Academy FAQ