Replacing an offender management system that had exceeded its useful life, the Illinois Department of Corrections is pioneering cloud-based corrections technology that will help the agency fulfill its mandate to reform and modernize criminal justice and ensure public safety.

Today’s sophisticated international crime investigations require advanced technologies that support detailed communication processes. For INTERPOL Washington, the mission is particularly daunting: INTERPOL Washington handles more than 2,000 daily inquiries related to criminal activity across the globe. A solution built on Microsoft Dynamics CRM has allowed INTERPOL Washington to scale its business model by increasing its efficiency through automation. The solution allows for more efficient allocation of personnel resources to handle a case load that has grown by 33 percent% over prior years.

In response to the massive March 2011 Japanese earthquake and its devastating aftermath, the Microsoft Global Security Operations Center (GSOC) in Asia activated local, regional, and enterprise Incident Management Teams (IMTs). Working closely with the GSOC, the Japan IMT maintained constant communication with its personnel and provided security advice for all affected staff and travelers. Microsoft employees were kept safe and informed, and assets were protected.

In early 2011, in the wake of civil unrest and political instability in Tunisia, Egypt, Libya, and other Middle East hot spots, the Microsoft Global Security Operations Center (GSOC) in the Europe/Middle East/Africa (EMEA) region activated local and enterprise Incident Management Teams (IMTs). Working closely with the GSOC EMEA, local IMTs maintained constant communication with their personnel and provided security guidance for all affected staff and travelers. Microsoft employees were kept safe and informed, and assets were protected.

The California Department of Corrections and Rehabilitation (CDCR) does more with less in part by giving employees immediate access to current, accurate, and consistent information to make better, data-driven decisions. To achieve this access and availability, CDCR created collaboration and business information portals by using Microsoft SharePoint Server 2007. Early adopters used business analytics and desktop productivity tools to enhance internal business processes and increase productivity. CDCR decentralized the portals, enabling its business units to customize workflows and document management processes that increased operational efficiency by 400 percent, compared to using hypertext webpages. The CDCR's Enterprise Information Services division now creates and expands collaboration team sites in half the time and at half the cost needed with a previous web content platform.

Two district councils in the United Kingdom formed Compass Point Business Services (CPBS) to provide shared, back-office and frontline service delivery and enable the savings and efficiencies public-sector entities must achieve. CPBS required a robust business infrastructure to enable effective service delivery. Engaging with Hitachi Solutions and Microsoft, the company implemented Microsoft Dynamics AX 2012 and Microsoft Dynamics CRM in integration with specialized business systems. Providing financial, human resources, and benefits management together with constituent services, CPBS uses technology to fulfill the promise of the new business model. The company is on track to deliver savings of an average £3 million (approximately US$4.9 million) per year with new efficiencies. CPBS is also preparing for growth by making its offerings available to other public-sector entities.

Early last year, those responsible for the Department of Interior of the Generalitat of Catalonia thought about the possibility of changing the method of attention and care to the victims of gender and domestic violence, as they were convinced that the Public Administration could and should give a more effective answer to this serious scourge that mainly affects women, but also children and the elderly. Thus, in order to reduce the number of victims, guarantee their safety and improve care, SIAV was born, the new Integrated System for Care of Victims based on Microsoft Dynamics CRM and used by the Generalitat of Catalonia.

two10 degrees (formerly known as Active Web Solutions) created an alert system to help the Royal National Lifeboat Institution (RNLI) save fishermen’s lives. To make the system affordable, two10 degrees hosted its software on Windows Azure, avoiding a large data center investment. two10 degrees expanded the system to include two-way messaging and connection to multiple emergency services environments. The solution has helped save nine lives and will scale to support millions of devices worldwide.

As if a firestorm devastating 370,000 acres and displacing 515,000 people weren’t enough, County of San Diego personnel had to deal with a crisis all their own: getting information to the public after their website crashed under unprecedented traffic. To prevent a recurrence, the county now hosts its site on Windows Azure, where it scales to 19 million page views hourly and which costs 78 percent less to maintain than the previous site.

As one of India’s largest police reserve forces, CRPF wanted to remove the technology barriers. Security is critical for any police force and hence CRPF believes in constant modernization of its IT infrastructure while reducing costs and simplifying its IT staff’s workload. It decided to set up a private cloud environment built on Windows Server 2008 R2 with Hyper-V technology and the Microsoft System Center family of products. With this model, CRPF has reduced the number of servers in its data center considerably. It now manages both physical and virtual environments from a single console, which not only performs much better and is reliable but has also increased service availability.