The University of Colorado Denver provides online programs and degrees to nearly 17,000 students. As tuition prices and online education competition grew, CU Online needed to invest in marketing campaigns that would attract and recruit the right students. Integrating Microsoft Dynamics CRM into existing Microsoft products provided transparency, accountability, and data-driven decision making to invest in the right media outlets and ultimately, provide the best experience for students world-wide.

Netrisk.hu, a leading innovative insurance provider in Central Europe, has now updated operations by adopting Microsoft Lync, a single unified platform for integrating all customer care and internal office communications. By harnessing the integrated power and flexibility of Lync-based customer care and office communications, Netrisk.hu has improved customer care agent and sales utilization remarkably, by over 50% (utilization has increased from 45 to 68%). Notably, the company has also saved significantly on telephony and travel costs using Lync video and voice communications. By the end of 2011, 800,000 end customers are supported and serviced using Netrisk’s Microsoft voice platform