If you or the person you're looking after want to complain about a decision made by social services, you can use the statutory complaints system.
Since April 1 2009 a new procedure has been in place for making complaints to your local authority. If you made a complaint before April 2009, then the previous regulations still apply to you.
If you want to complain about your local authority you should do so in writing or verbally within 12 months to the complaints manager.
Your local authority will respond within three working days to acknowledge receipt of your complaint. They will then discuss with you how long your complaint is likely to take to investigate. They must respond fully within six months unless a different time period has been discussed and agreed with you.
Each local authority is responsible for arrangements for dealing with complaints, so contact your local authority for a copy of their complaints procedure.
If you are not satisfied with the response you receive from your local authority, contact the independent Local Government Ombudsman. The ombudsman investigates complaints about local councils.