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LGO Advice Team: 0300 061 0614
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The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call the LGO Advice Team.
Call the LGO Advice Team for advice or to make a complaint by telephone. They are available from 8.30am to 5.00pm, Monday to Friday (but not from 9.30am to 10.30am Tuesday to Friday). You can also text or email them. See Contact us for details.
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Ombudsman criticises Bolton Council for failure to protect neighbour from development
There were serious flaws in the way Bolton Council approved a planning application for a large residential development next to a man’s home, finds Local Government Ombudsman, Dr Jane Martin.
TfL wrongly told van drivers to change their vehicles, says Ombudsman
Transport for London (TfL) sent inaccurate information to van owners about compliance with changes to London’s Low Emission Zone, and this led them to replace their vans needlessly, finds Local Government Ombudsman, Dr Jane Martin.
Ombudsman criticises Kettering Council over family housing error
Kettering Borough Council’s error cost a family a new home opposite the school attended by their son, who has special needs, finds Local Government Ombudsman, Dr Jane Martin.