www.fgks.org   »   [go: up one dir, main page]

ELearning Commons

From Enterprise IT Services Helpdesk

Jump to: navigation, search
eLearning Commons

Contents

What Is eLearning Commons?

eLearning Commons is a commercial virtual learning environment that is used by UGA for electronic learning. The flexibility of the course design tools makes this environment appealing to both the technical novice and to the experienced developer of online courses. Instructors can add to their eLC courses various interactive tools such as discussion boards and live chat tools, along with content such as syllabi, class notes, quizzes, and grade postings. eLC is a replacement for WebCT.

ELC Frequently Asked Questions

I am using Internet Explorer 9 and cannot log into eLC. Why?

Internet Explorer 8 and 9 have compatibility issues with a number of websites. In order to view eLC in IE9, you must enable compatibility view. The icon for compatibility view can be found in your address bar (it resembles a ripped piece of paper). Click to activate, and try loading eLC again.

How do I add a new user into my class?

You can manually add a student, teaching assistant, auditor, or shared designer from the Grade Book in your eLC Section.

  • Login to eLC and go to the course.
  • Select the Teach tab.
  • From the Instructor Tools Menu select Grade Book.
  • Click on the Enroll Members link.
  • Enter the UGA MyID of the user in the box, select the role (student, teaching assistant, auditor Section Designer), and click Enroll.
  • Click Save at the bottom.
  • The user should now appear in your gradebook, and will have access to your course.

You can remove users from your Grade Book by selecting the radio button beside the user name and clicking the Unenroll button

Why am I getting an "Session Already Active" error message in eLC?

  • This may be a problem with your web browser's cookies and temporary files/cache. You should try clearing your cookies and cache using these instructions:
Internet Explorer 8 & 9
  1. Open Internet Explorer and press Ctrl + Shift + Del.
  2. Place a checkmark next to Cookies (if applicable) and Temporary Internet Files only.
  3. Press "Delete"
  4. Restart Internet Explorer


Mozilla Firefox 4+
  1. Open Firefox.
  2. In Windows, press Ctrl + Shift + Del; on a Mac, press Command + Shift + Del.
  3. In the "Clear All History" window, under "Time Range to Clear:" choose "Everything."
  4. Under "Details," leave a checkmark next to cache and cookies. If you cannot see any options under "Details," press the down arrow to the right.
  5. Click "Clear Now"
  6. Restart Firefox


Google Chrome
  1. Open Chrome.
  2. In Windows, press Ctrl + Shift + Del; on a Mac, press Command + Shift + Del.
  3. In the "Clear Browsing Data" window, select "Obliterate the following items from:" and choose "the beginning of time."
  4. Uncheck everything except "Empty the cache" and "Delete cookies[...]"
  5. Click the "Clear browsing data" button.


Safari
  1. Open Safari.
  2. Press Option + Command + E.
  3. In the "Are you sure you want to empty the cache?" window, select "Empty". 
 If you need to clear cookies as well, go to Safari -> Reset Safari, and choose "Remove all website data" and "Cookies."
  • Accessing eLearning Commons by logging into the MyUGA Portal typically works as a short-term workaround.


Why can I not see the gradebook? I only get a blank white screen when I click on it!

  • This is a problem with cookies and browser cache. Follow the instructions above to learn how to clear this information for your web browser of choice.


Why can I not see the "On My Computer" link when attempting to upload a file?

First, you should make sure you have the latest version of Java (www.java.com). If Java is installed, but you still cannot see your gradebook, follow the steps above to clear your web browser cache and cookies, then clear your Java cache:

Windows
  1. Close your web browser
  2. Click on the Start button and go to Control Panel
  3. Select Java (in classic view; in Windows 7, choose "View by: Small Icons")
  4. Select the "Settings" button under Temporary Internet Files in the General tab
  5. Select the "Delete Files" button
  6. Open your web browser and try again
Mac OS X
  1. Close your web browser
  2. Open the Finder
  3. Open the Applications folder
  4. Open the Utilities folder
  5. Open Java Preferences
  6. At the bottom of the Network tab click Delete Files and then make sure all three boxes are checked on the popup window and click 'OK'
  7. Open your web browser and try again
  • Your Java plug-in could also be disabled due to a security risk (common with older operating systems and versions of Java). If you are unsure how to enable the plugin, please contact the Help Desk.


Why can I not log into eLC but can log into everything else?

First, try accessing eLearning Commons through the MyUGA Portal (my.uga.edu). This works in most instances. Otherwise, this may be due to one of many potential problems:

  • You are experiencing a cookies and cache problem, similar to the problems above. Please see "Why am I getting an "Session Already Active" error message in eLC?" above, follow the steps, and try again.
  • Your password has expired and all grace logins have been used. You will need to update your MyID password.
  • If you registered your MyID today, your eLC account has not yet been provisioned. This occurs the day after you register your MyID, in most cases; try again tomorrow.

If you are still experiencing problems accessing eLC, please contact the Help Desk directly.


How do I create an exception account?

Please contact the EITS Help Desk.

How do I add a person without a MyID into my course?

  • Send a request to the EITS Help Desk and include your course section ID, the person's first and last name, and email address (which will be used as their login username).


How do I change my name as it appears in eLC?

Please contact the EITS Help Desk.

How do I manually add students into my course?

  1. Click on/log into the course you wish to add the student.
  2. Click on the "Teach" tab, click on "Manage Gradebook."
  3. On the following page, toward the top, click on the "Enroll Members" button.
  4. Input the person's MyID under "Username" and click "Enroll."
  5. Be sure to click "Save" at the bottom once you are done adding names!

How do I cross-list courses?

  • Cross-listing is the process of taking two class sections and combining them together in eLC as one course--useful for courses that have multiple designations (e.g. English 4000/Linguistics 2300) but a singular class roll. Please contact the Help Desk with the section IDs for both courses to be crosslisted.


Where's the course I'm teaching? (Faculty and Staff)

  • Faculty are added based on the instructor of record of the course in OASIS. If a section has just been added or the instructor has just been added, it may take 24 hours for the changes to be reflected in the system. Faculty can request to be added to a section by submitting the Associate Section Instructor Form.
  • For cross-listed courses, only one randomly selected section will appear in the course list. For example, if the instructor doesn't see an undergrad course, go into the grad course and the top right should indicate that it is cross-listed (11FA-00000-XL)


Where is the course I'm taking? (Students)

  • eLearning Commons courses will typically only appear the day before the first day of classes.
    • The start and end dates can be modified. You should consult your course instructor if you do not see an eLC course covering the class for which you are enrolled.
  • It can take one day for a course to appear in eLC after adding it during Drop/Add periods.

ELC Help

Contact the EITS Help Desk to speak with an ELC consultant, or submit a web request to the EITS Help Desk.


External Links

Related Articles

Retrieved from "http://wiki.eits.uga.edu/help/index.php/ELearning_Commons"
Views