Dynamics SL Solution Center

Key Resources

Customers: CustomerSource (Login Required)
CustomerSource provides Microsoft Dynamics customers around-the-clock access to online support resources.^*

Partners: PartnerSource (Login Required)
Utilizing PartnerSource, Microsoft Dynamics Certified Partners can access online support resources at any time, from anywhere.^*

Dynamics SL Product Home Page
Visit the Dynamics SL Home Page for product information, trial software, demos, purchasing options, technical resources and more.

Microsoft Dynamics Events and WebCasts
Find information about conferences, events, and webcasts designed to bring you together with your business community and help you improve your business skills.

Ask the Community

Microsoft Dynamics Community
Visit the Microsoft Dynamics community page to access role-based and product-based community resources including blogs, forums, newsgroups and MVPs.

Microsoft Dynamics SL Community
Visit the Microsoft Dynamics SL community page to access technical newsgroups, ask a question in the forum, or browse Dynamics SL technical and non-technical blogs.

Microsoft Partners
Access unlimited technical support from Microsoft engineers as part of your Microsoft Partner Network (MPN) benefits—at no additional cost.

Blogs

Microsoft Dynamics SL Blogs
Access a list of technical and non-technical blogs on Microsoft Dynamics SL.

Contact Information

Contact Microsoft
Contact a Microsoft representative, find a local sales office, obtain product support, or submit comments and questions.

Self-Support Options

Customers: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on CustomerSource for technical solutions to common break-fix issues with Microsoft Dynamics SL.^*

Partners: Search the Knowledge Base (Login Required)
Search the Microsoft Knowledge Base on PartnerSource for technical solutions to common break-fix issues with Microsoft Dynamics SL.^*

Post a question in the Microsoft Dynamics SL forums
Ask a question in the Microsoft Dynamics SL Forums. Most questions answered in 24 hours or less.

Microsoft Premier Online (MPO) (Login Required)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Assisted Support Options

Customers: Explore Different Support Options
Includes detailed information about support options available to customers for Microsoft Dynamics products.

Partners: Access Support Options on the Microsoft Partner Portal
Microsoft Business Solution Competency Partners can select available support options on the Microsoft Partner Portal.

Microsoft Premier Online (MPO)(Login Required)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Paid Incident Support
To contact a Microsoft Support Professional click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

Dynamics SL 2011
Dynamics SL 7.0

Additional Support Options

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

View Support Lifecycle Information

Microsoft Support Lifecycle Policy
Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Dynamics SL Lifecycle Policies

Dynamics SL 2011
Dynamics SL 2011

Dynamics SL 7.0
Dynamics SL 7.0
Dynamics SL 7.0 Service Pack 1
Dynamics SL 7.0 Service Pack 2
Dynamics SL 7.0 Service Pack 3

Older Versions
View the Support Lifecycle Index under the previous product name Solomon