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Frequently Asked Questions

Q: Does CityNews ever contact viewers about contests or charity events via email?

No.  CityNews will never contact you directly about fundraising or contests.  Any email that you receive spoofing a CityNews address, or referencing CityNews in this manner is likely a scam.  We will never contact you directly with anything other than Breaking News and Show Newsletters.  When in doubt, ask us by emailing news@citynews.ca.

Q: CityNews Weather Online - Does the application contain any spyware or adware?

Absolutely not.  The application contains no adware or spyware.  Your email will not be shared with anyone.

Q: CityNews Weather Online - How do I install the application?

Follow the link provided and enter your first and last name, postal code, email address and make sure you read and agree to the terms and conditions. Click Submit.  Follow the steps as indicated on the page, first by clicking on "Download CityNews" and then selecting "Run" when prompted the first and second times.  Follow the onscreen instructions until you finish the install.  It may take a few minutes before your CityNews Weather Online application connects to the weather station.  When you see the temperature on the desktop, you're ready to go!  Double click either the system tray icon or the temperature "bug" to launch the application.

Q: CityNews Weather Online - How do I uninstall the application?

First, make sure you've exited the application by right clicking on the system tray icon, desktop "bug", slimline, or full view of the application and choose "exit."  Next, go to your Programs Menu and locate the "CityNews" folder, then choose "Uninstall CityNews".  Follow the onscreen instructions to complete the uninstall.

Q: CityNews Weather Online - How do I change the settings of the application?

You can change how you display the application by "right-clicking" on the system tray icon, desktop "bug", slimline, or full view of the application.  The pop-up menu manages things like how you connect to the internet, default views for the application, if the temperature is always on top, sound settings, etc.

Q: CityNews Weather Online - How do I change my weather station?

You can change your weather station by "right-clicking" on the system tray icon, desktop "bug", slimline, or full view of the application. A new webpage will be launched that will give you weather stations near by, or you can put a new postal code in, and click "Update."  Toronto core residents please note, although the Island weather station is closer, you may want to choose the Pearson station.  Temperatures and conditions on the Island can vary widely from Pearson and for most of the downtown core owing to the lake effect. 

Q: CityNews Weather Online - Why isn't this available for the Mac?

The CityNews Weather Online application is currently not available for the Mac.  We're looking into this, as well as other options for your Portable Device.  Stay tuned!

Q: CityNews Weather Online - Who should I contact if I have further questions?

For customer service, please contact MyWeather at issues@myweather.net.

Q: How do I get a story aired on CityNews?

You can phone us your story at (416) 591-5757.

Fax us at (416) 593-6397

Snail mail it to:
CityNews
33 Dundas St. East
Toronto, Ontario

Or you can submit your photo, tip or tale to our "Your Story" section by clicking on the link on our home page.

Q: Can I get a copy of a story that aired on the news?

A: In order to obtain a DVD copy, we require a written request detailing the date, the show and the story you wish to purchase. If applicable, please include the name of the reporter that covered the story, as well as the person interviewed. 
If you are requesting a story or segment from Breakfast Television please forward as much information as possible in regards to the segment, such as:

Date and approx time the segment aired?
Name of person interviewed or product mentioned?
Was the segment live on location with Jennifer Valentyne and the Live Eye Crew, or was it held in our studio?

Please note there is a cut off period of 60 days from when the segment aired, in which to request a copy.

Please note that due to legal issues surrounding the nature of some of the stories that air during the news flow portion of the program, Citytv will not release copies of an entire newscast to viewers. 
However CityNews/BT on approval of your request, will release a copy of a story or segment for you personal viewing only. Please note that any video provided to you by CityNews is for personal viewing and company archive use only. The video cannot be used for sales or promotional use, no posting on websites or for re-broadcast on any medium. For a copy of the release form, click here.

There is a $75 dubbing charge per segment requested, and you will be required to sign a "Programming Release Form" prior to receiving a DVD dub of your requested segment.

All dub requests are subject to approval.
Processing time is between 1 - 2 weeks.

Please forward your request to marco.coffa@rci.rogers.com.

Q: Can I download a video from your site to my computer?

No. With the exception of our daily Podcast, the video featured on CityNews.ca is made to be played back only on your computer and isn't available for download or personal use. But you can always bookmark any item you like and return to it while it remains online.

Q: I'm looking for something mentioned on your newscast but can't seem to find it. Where is it?

Everything we mention on air during CityNews at 6 and 11 is linked through a section called "WebWatch" on our Home Page. Simply find the story you're seeking, click on the link and it will take you right to it.

Q: How do I sign up for your Email Alerts?

It's easy and it's quick. We offer you a personalized weather forecast and the chance to receive Breaking News by email the instant it happens. Click the "News Alert Sign Up" link on our home page and select what you'd like to receive.

Q: How do I unsubscribe from Email Alerts?

Anytime you want. The directions on how to do it appears at the bottom of every email you receive from us.

Q: How do I download your daily WebCast?

They'll work on any iPod video-enabled device. Simply click on the podcast & RSS link and follow the directions.

 

 

 

 

 



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