Development Blog

Posted on February 8th, 2012 by

I often get questions from developers working with the RightNow Connect Add-In Framework on “strange” behavior they are seeing when working with record context data.  The problems are usually described as seeing an add-in function a certain way the first time it is loaded and never that way again. The exact opposite is sometimes described [...]

Posted on January 13th, 2012 by

As mobile device usage continues to grow, consumers increasingly expect to obtain great experiences on their mobile devices. In an effort to support organizations which are looking to offer a mobile experience RightNow has introduced a set of Mobile App Tools for developers. If you happened to attend any of our global user summits late [...]

Posted on December 9th, 2011 by

For all of you who may live in or around Burbank, CA you may be interested in participating in the LADOTNET Hackathon taking place tomorrow Saturday, December 10 from 9:00 AM to 6:30 PM! The Hackathon is being lead by RightNow partner Voxeo with projects focused on building voice and SMS applications with Voxeo, RightNow [...]

Posted on November 9th, 2011 by

In my previous post I discussed an integration optimization technique known as chaining. Chaining can be used from the Connect Web Services for SOAP API to reduce the number of requests sent to the RightNow CX server. It allows developers to chain ID’s from one object to the next and create relationships between objects in [...]

Posted on October 3rd, 2011 by

My last couple posts demonstrated how you could utilize ‘Batching’ to optimize your Connect Web Services integrations. Another optimization technique is called ‘Chaining’. Chaining allows you to chain id’s (foreign key references) from one operation into the next operation. A typical use case for chaining is when you want to create a new contact and [...]

Posted on August 9th, 2011 by

As promised in my previous post, Connect Web Service Optimization: Understanding Batching, I have created a tutorial video that will guide you through creating a batch request and creating transaction boundaries within that request. In this video I first show creating a contact through a batch request. I then extend on this example by adding [...]

Posted on July 20th, 2011 by

The Connect Web Services for SOAP API offers a number of different options for optimizing your integrations. Over the course of the next few weeks I will discuss a number of these optimization techniques and demonstrate how they can be utilized. To begin we will start with something known as batching. Batching allows multiple operations, [...]

Posted on June 21st, 2011 by

Yesterday I posted a video on running a RightNow Analytics report from Connect Web Services for SOAP. Today I have another video that demonstrates how you can override a filter operator value from the API. This is an extremely powerful feature of this capability, allowing developers to change results of a report at run-time. Please [...]