Call Center CX Solution

Features Of The Call Center CX Solution From RightNow Include:

Multi-Patented iKnow Technology - By using self-learning technology, RightNow's call center CX solution captures knowledge and provides your call center staff with immediate and accurate answers for faster call resolution.

Feedback Management - Every customer interaction is an opportunity to solidify the customer experience. By integrating RightNow's call center CX solution with feedback management, you gain valuable insight from every customer contact, empowering your organization to provide stronger and more satisfying customer experiences.

Multi-Channel Support - By integrating the incident management process with all channels of communication, the call center CX solution from RightNow gives your call center agents complete insight to your customers' history. Whether your customer is calling regarding an unresolved email issue, or has a concern regarding their contract, your representatives will have access to each customer's contact history, eliminating the need for the customer to repeat the history of his or her incident.

Explore our Customer Experience Management Suite overview to learn more about how you can improve the customer experience with RightNow call center CX solution.

Improve Call Center Customer Experience Service Levels With RightNow

With the number of products and services available to customers, just providing them with the best product or best price often isn't enough. If your customer support is substandard, your customers won't stay your customers for long. Delivering the highest call center customer relationship service levels is critical to ensuring customer retention and satisfaction.

RightNow's call center CX solution is a best-in-class system that can transform your call center into a customer satisfaction center. By raising your call center customer experience service levels, you improve your chances of retaining customers, gaining new ones, and increase your up-selling opportunities.