Co-Browse Benefits
Overdeliver On Customer Expectations
Business Challenges
- Website abandonment due to complex navigation
- Complicated web forms confuse customers
- Customers unable to resolve issues without agent assistance
- Long contact center issue resolution times
- Need to increase future self-service
Features
- 100% browser-based, nothing for customers to download or install
- Hides sensitive fields such as credit card numbers from the agent
- Works with complex pages and technologies—Ajax, Flash, .NET, Applets, ActiveX, etc.
- Supports security protocols and will not trigger pop-up blockers or invoke security alerts
- Works across all commercial firewalls and browser pop-up blockers
Benefits
- Enables faster resolution, reducing average handle times
- Improves agent efficiency
- Shortens sales cycles
- Increases conversion rates
- Increases cross-sell and upsell
Resources
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