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Product Service & Repair

How To Get Your Product Repaired

There are two options that you may choose from to have your product serviced:

 +   –  OPTION 1: Send directly to Nikon

To send your product to Nikon for service, follow these steps:

1

Create a packing slip.

Use our online form to quickly generate a packing slip and shipping label that you can print out. You'll also receive printable shipping instructions.
If you wish to use your own packing slip, you may view our shipping address.
East of the Mississippi River
Nikon Inc. Photo & Digital Service
Nikon Inc. Factory Service
1300 Walt Whitman Road
Melville, NY 11747		 West of the Mississippi River
Nikon Inc. Photo & Digital Service
Nikon Inc. Factory Service
841 Apollo Street, Suite 100
El Segundo, CA 90245-4721
2

Package and Ship Your Product.

Please read our shipping instructions to understand how to package and ship your product, and what you do and do not need to send.
3
Once we receive your product and have logged it in our system, we will send you a Service Order Number via email. Please allow several business days for this process to be completed.
4

Manage Your Repair.

Once you receive your Service Order Number, please check the status of your repair via the form below.
 +   –  OPTION 2: Send to a Nikon Authorized Repair Station (NARS)

To send your product to a Nikon Authorized Repair Station for service, follow these steps:

1

View the list

of independent Authorized Repair Stations.
2

Contact an Authorized Repair Station

to make arrangements for service.
Please note, these Authorized Repair Stations are independent businesses, and prices quoted by them are at their discretion and not subject to review by Nikon Inc.

Manage Your Repair

Log in to approve service on your product, check your repair status, and track returns (UPS shipments only).

Nikon Parts Department

To purchase a genuine Nikon part, please contact our Parts Department by phone or fax.

  • Phone: 1-310-414-8107 (7am to 3pm PST, Monday through Friday)
  • Fax: 1-310-322-6979 (7am to 3pm PST, Monday through Friday)

Please Note: The Parts Department does not deal with accessories. To purchase a strap, case, cable or other accessory, please visit the Nikon Store.

Are You a Dealer?

If you are a dealer and wish to view and manage the status of all open service orders, log in below to access your Service Account. You will also be able to view and track service orders that are currently in-transit or have been returned to you within the past 7 days.