Amazon Instant Video Support

Frequently Asked Questions

Why isn't my video free with Prime instant video?

Amazon makes part of the digital catalog available at no additional cost to paid Prime members, but not every title is included in the Prime program. The titles offered in the program are constantly being updated, and items currently not available may be added to our available selection in the future. You can see an up-to-date list of Prime instant videos here.

Learn more: View Prime Instant Videos | Prime Instant Videos Support

My video isn't in my Video Library.

If your video isn't located in Your Video Library, check Your Digital Orders to verify the order has completed. If your payment method needs to be updated, select "Update or Change Payment Method."

Learn more: Troubleshooting Your Order

What's the difference between streaming and downloading?

Streaming Amazon Instant Video allows you to watch a video through your Web browser or through Internet connected TVs, Blu-ray players and set-top-boxes that are compatible with Amazon Instant Video.

Downloading Amazon Instant Video allows you to watch a video on your compatible device without an Internet connection

Learn more: Watching Amazon Instant Video | Compatible Devices

How can I download Amazon Instant Videos to my computer?

At this time, Amazon Instant Videos can only be downloaded to a PC running the Unbox Video Player or TiVo DVR. After you purchase a video, click Download next to the Play button on the video player controls and choose a download location. You can also download videos you own at a later time from Your Video Library.

Learn more: Watching Amazon Instant Video

Can I return Amazon Instant Video content?

Amazon Instant Video content is not returnable after purchase. If you're having difficulty accessing, watching, or downloading your video after purchase, please contact us.