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Meet the Problem Solver

Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest.

He graduated from the University of Iowa in 1992 with a degree in journalism and history, and the following year became a reporter at the Iowa City Press-Citizen. He later worked for the Palm Springs Desert Sun and the Nashville Tennessean, before joining the Chicago Tribune in 2000 as a general assignment reporter.

He started the What's Your Problem? column in 2005. It appears on Tuesdays, Thursdays, and Sundays.

He lives in Oak Park with his wife, daughter, son and their 75-pound mutt.

CPSC: Recalls & product safety

• Additional Retail Sales Prompt CPSC and Meijer to Reannounce Touch Point Heater Recall; Fire Hazard Posed
• Petzl America Recalls Scorpio and Absorbica Safety Lanyards due to Fall Hazard

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Helpful Web sites

• File a complaint with the Illinois Attorney General
• File a 311 request with City of Chicago
• File a complaint or view a business's history at the Better Business Bureau
• Check out consumer news updates at Chicago's Department of Consumer Services
• View national consumer news at the Federal Trade Commission's Consumer Protection page
• For problems with your utilities, try the Citizens Utility Board

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