Frequently asked questions

• Chicago Tribune newspaper
• Chicagotribune.com
• Site registration and participation
• Technical problems
• Advertising

Chicago Tribune newspaper

Q--How can I order home delivery of the Chicago Tribune newspaper?
A--You can subscribe to the paper-and-ink version right here. Or, call our toll-free number -- 1-800-TRIBUNE -- to start your subscription.

Q--What if I didn't receive my newspaper?
A--If there is a problem with your newspaper delivery, you can report the problem using our online subscriber services page or by calling 1-800-TRIBUNE (1-800-874-2863). The hearing impaired may call 1-312-222-1922 (TDD).

Q--Can I search back issues of the Chicago Tribune newspaper on the Internet? How far back do the archives go?
A--The Tribune's electronic archives -- which date to Dec. 1852 -- are available on chicagotribune.com. You also can use a commercial database service such as DataTimes (1-800-642-2525) Dialog (1-800-334-2564), or NEXIS (1-800-227-4908).

Q--Can I purchase or download copies of photos that appeared in Chicago Tribune articles?
A--You may purchase copies of photographs that appeared in Chicago Tribune articles through the Tribune Store or by calling 312-222-3080.

Q--Can I purchase back issues of the print edition?
A--The Tribune Store retains back issues of the print edition for approximately 60 days. Delivery usually takes two to four weeks. If the edition you are looking for is older than 60 days, you should check with your local library or university.

Q--Can I send a press release via fax?
A--Use the following fax numbers for individual news departments:

Breaking News: 312-222-4050
Local news: 312-222-4674
Business: 312-222-1172
Editorials: 312-222-2598
Features: 312-222-0236
National/foreign desk: 312-222-2550
Sports: 312-828-9392
Chicagotribune.com: 312-222-3864

On all press releases make sure to include the following:

• Keep all releases short.
• Double-space.
• Write clearly, addressing who, what, where, why and when in the first two paragraphs.
• Identify the organization or individual sending the release and include the name and daytime phone number (with area code) of someone we can contact if we have questions.

Q--Can I send a press release via e-mail?
A--You may e-mail Tribune reporters with your information. Direct news press releases to tips@tribune.com, business press releases to business@tribune.com and entertainment events releases to metromix@tribune.com Please do not include attachments. Also, it's best to write a subject line that describes the topic, rather than "Press Release."

Contacts

Q--Where can I find e-mail addresses and phone numbers for Chicago Tribune staff?
A--Email addresses are listed here.

Q--Where can I find company information?
A--You can find that page here.

Q--What is the general mailing address and phone number for the Chicago Tribune?
A--The Tribune's address is 435 N. Michigan Ave., Chicago, IL 60611.
The general telephone number is 1-800-TRIBUNE.

chicagotribune.com

Q--What type of content can I find in chicagotribune.com that I won't find in the print edition of the Chicago Tribune?
A--Chicagotribune.com's team of reporters and editors deliver breaking local news throughout the workday. Breaking national and international stories also are constantly updated on the site. In addition to containing the full text of the daily Chicago Tribune, chicagotribune.com features content created or edited specifically for the Internet. The site also incorporates video and audio as well as interactive tools such as user-generated content, searchable databases, comment boards and polls.

Q-How can I find the stories I want on chicagotribune.com?
A-- The chicagotribune.com home page is updated throughout the day with new and breaking news stories. For stories not published today, you should use chicagotribune.com's search engine at the top of any page for access to a month's worth of Tribune articles. For articles not published within the last month, you may search the archives, which contain Chicago Tribune articles back to 1852.

Q--May I repost a Chicago Tribune article on my Web site?
A--Chicagotribune.com's copyright statement states: The Content (anything appearing on chicagotribune.com) is intended for the personal use of users of the chicagotribune.com only. While you may interact with or download a single copy of any portion of the Content for your personal, non-commercial entertainment, information or use, you may not reproduce, sell, publish, distribute, modify, display, repost or otherwise use any portion of the content in any other way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed here.

Q--Are obituaries available on chicagotribune.com?
A--Both editorial obituaries and death notices are available.

Q--Does chicagotribune.com offer stock updates?
A--Yes. You can search for stocks from the home page or from the business page.

Q--How do I get the latest sports news and scores?
A--Sports scores and the latest news are available on our sports page.

Q--Where do I find information about dining, movies, nightlife, events and other entertainment listings?
A--Metromix.com, Chicago's complete entertainment source, provides searchable information about Chicago's vibrant cultural scene.

Q--What if I have other questions or comments about chicagotribune.com?
A--Ben Estes, editor of chicagotribune.com (bestes@tribune.com) welcomes your feedback and would be happy to answer your questions about chicagotribune.com. You also may want to direct your comments to specific staff members.

Advertising

Q--Where are the classified ads?
A--There is a link to all classified sections in our navigation, or you can jump directly to Homes, Cars or Jobs.

Q--Can I search for a classified ad in the archive?
A--No. The archives include only Chicago Tribune articles. However, you may search for Homes, Cars or Jobs listings in their respective sections.

Q--Where can I find information about advertising on chicagotribune.com or metromix.com?
A--Our Interactive Advertising media kit contains descriptions of the many advertising options available on chicagotribune.com and metromix.com. You can also find information about how to place classified advertising on chicagotribune.com. This includes Homes, Jobs and Cars.

Q--Where can I find information about advertising in the Chicago Tribune print edition?
A--Our advertiser services page contains Information and contact phone numbers for display and classified advertising for the Chicago Tribune's print edition.

To contact the advertising department for the RedEye newspaper, click here.

Q--What if I purchased a classified ad and can't find it online?

Follow this link and we'll get back to you with the answer.

Site registration and participation

Q--What are the benefits of registration? How do I register?
A--Click here to learn about the benefits and start the registration process. If you are having trouble with registration, please take a look at our FAQ by clicking here.

Q--Where can I learn more about commenting and uploading photos to the site?
A--Click here to learn more about user content on chicagotribune.com