New Digg CEO, take note: How social media companies respond to irate users
Days after launching a major revision to its social-news website, Digg has appointed Matt Williams, a former Amazon.com manager, as its new chief executive. And man, does he have some work ahead of him.
The overhaul of Digg, which shifts the focus from a page edited by the masses to a personalized news feed, has angered some of its most loyal users. Many Diggers have been very vocal about staging an exodus to rival news site Reddit.
Of course, these types of rumblings seem to happen just about any time a large site has its formula tinkered with.
Twitter saw backlash recently when it released a feature called Retweet. A loud group that included the service's creator, Jack Dorsey, criticized Retweet for not letting users add a short note to those messages. The small music website TheSixtyOne heard angry chants when it unleashed a simpler version of the service. And such revolts make up practically a bimonthly tradition for Facebook.
So how should social media website owners, who find the cries are loudest on their own pages, deal with the attacks? The Times talked to some of those administrators and looked to examples from the past for clues as to how Williams might want to handle the indignation he's inherited.