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Terms & conditions
Reward Yourself loyalty card
Medway Council’s Reward Yourself loyalty
programme is a thank you to you, our customers, for using Medway’s
libraries.
There is no restriction on the number
of loyalty cards that can be completed in one calendar year by one
customer.
Six stamps are needed on one Reward Yourself loyalty card – that
means six paid-for rentals on one card are needed to qualify for a
seventh free rental. Each library member who participates must hand
the completed card, with six stamps on it, to a member of library
staff at the time they wish to claim their free seventh rental. The
library member will be given a new card to start collecting
again.
Normal rental terms apply to the seventh free
rental – this means the loan period that is applicable for the item
must be adhered to. If returned late, full rehire charge applies
for the overdue period.
Medway Council reserves the right to refuse a
Reward Yourself loyalty card to any customer who is in arrears with
fines payable to the service or who has not returned any item
to the library within a specified period.
This scheme is open to any registered member
of a Medway library. There is no age restriction. Library staff
will always adhere to the British Film Board classification given
for film titles, for example a 16-year-old will not be able to
borrow a title with an 18 plus classification. The same applies to
console games.
The Reward Yourself loyalty card is
issued by and remains the property of Medway Council, which
reserves the right, at any time, without notice, to:
terminate the scheme;
decline to issue Reward Yourself loyalty cards
and stamps;
on reasonable grounds, withdraw or cancel the
Reward Yourself loyalty scheme or to alter or amend the conditions
of operation of the Reward Yourself loyalty scheme.
Reasonable grounds include
any:
abuse or attempted abuse of the scheme;
use or attempted use of a Reward Yourself
loyalty card in a manner which is contrary to these terms and
conditions ;
reasonable suspicion of dishonesty on the part
of a member in connection with the scheme.
Members may be removed from the scheme at any
time at the discretion of Medway Council.
If a customer loses their Reward
Yourself loyalty card, Medway Council is not obliged to replace the
partly-completed card and will not be held responsible for any
loss. It will, however, give a customer who has lost a
partly-completed loyalty card a new Reward Yourself card so they
can start collecting stamps again. If a customer subsequently finds
the original loyalty card, they can collect on both cards at the
same time
Prize draw to win £250 of High Street
vouchers
1.This prize draw is open to anyone,
except for employees of Medway Council, their families or anyone
else associated with the prize draw, who has completed a feedback
questionnaire on paper or online for Medway Council, where this is
the specified prize.
2. The prize has been supplied by Medway
Council. Any entry which is incomplete, illegible or defaced will
be rejected. Medway Council will not be responsible for late, lost
or delayed entries or network, computer hardware or software
failures of any kind that may delay or restrict entry. Medway
Council reserves the right to substitute any prizes with a prize of
equivalent or higher value in the event of circumstances outside
its control.The prize is not transferable and there is no cash
alternative. No purchase is necessary.
3. Entries must be submitted via
feedback questionnaires - online or on paper - supplied at specific
events and festivals, as well for specific marketing programmes
where the £250 of High Street vouchers prize draw is mentioned.
Entries must include full contact details.
4. The winner will be selected after
12noon on Thursday, 31 March
2011. Individual closing dates apply for all surveys as
outlined and explained on each piece of material where this prize
draw is specifically mentioned. Late entries will not be
accepted.
5. One winner will be drawn at random
under independent supervision. The winner will be the first and
only entry drawn and will be notified by phone, post or email no
later than two weeks after the winning entry has been selected. The
prize will be sent to the winner at the address provided on the
winning entry.
6. The winner may be asked to attend a
prize-giving ceremony, where photographs could be taken and used
for promotional purposes.
7. Medway Council employees and their
immediate families cannot enter the prize draw.
8. Personal details collected by this
competition will not be given to third parties or used for
marketing purposes. The winner's name can be obtained after the
closing date for a period of four weeks by sending an email to the
address at the foot of this page or a stamped addressed envelope
to:
Marketing
High Street Vouchers Prize Draw,
Communications Team,
Medway Council,
Gun Wharf,
Dock Road,
Chatham,
Kent ME4 4TR.
9. Medway Council reserves the right to
withdraw this prize draw at any time or amend the terms and
conditions applicable without prior notice. By entering into the
prize draw entrants confirm their acceptance of these terms and
conditions. Medway Council reserves the right to refuse to award
prizes to anyone found to be in breach of these terms and
conditions.
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