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Behind the re-development
This website is designed with you, the users, at the
forefront. You told us that the old website was no longer
fulfilling your needs and expectations (full research and
consultation can be found at http://medwaycouncilonline.wordpress.com/).
You told us that the content was relevant, accurate and in depth,
but that finding it was difficult to say the least. You told
us that aesthetically and structurally, the website had been
designed as an organisation’s shop window rather than as a
user-centric information resource.
Testing has taken place throughout the design and development
process in order to deliver the most user-friendly and useful
website possible. Please tell us what you think of it – all
positive and negative feedback is valuable in improving the
website.
About the website
Our website is intended to make finding information about
services provided by Medway Council, its partners and central
government straightforward and logical. It is designed to
allow you to find information and complete tasks quickly and
easily.
Accessibility
Information on accessibility is available
here.
Navigation
Remember that you can always get back to the home page by
clicking the home tab in the top menu or by clicking on the council
logo at the top left of any page.
You can make your way to the information you want to find in
several ways on this site.
1. Search by the right hand navigation tool. This
will expand as you hover over the tabs. If you click on a tab
or a sub-tab, a new page will be displayed.
- Search by who you are – we have put together
the most popular pages underneath each section to make it easier
for you to have everything in one place
- Search by what you want to do – so that you
can do it quickly and easily
- Search by location via find my nearest – if
you’re looking to find out where things are in Medway and what
services are on offer close to you. Try entering your
postcode for a more personal search – you computer will remember it
the next time you visit.
- Search by what we do – this is almost
identical to the old website structure so if you’re finding it
difficult to get around, use this and you will find all of the
information you are used to in a familiar structure
- Search by A-Z if you know exactly what you want and prefer to
search by a keyword.
2. Find your way around using the search box in the
top right corner of the website. The site search facility will
usually provide the easiest, fastest way of locating information on
our site. If you know what keywords you are looking for but
are not sure exactly where the information is located or if you
have a vague idea of what you are looking for but want to see a
full list of relevant results, it is a good idea to use the
search. Type in your search phrase and press ‘enter’ or click
the magnifying glass icon. Alternatively, click the magnifying
glass to access a dedicated site search page.
3. Search by top links - at the top right of all
pages is a panel of quick links. Use these links to access
frequently requested content or to navigate back to the home page
in a single click (the city council logo at the top right of the
page also acts as a home page link).
4. Access site information and contact details – at
the bottom right hand corner of the site you will find all contact
details for quick reference. Each page also contains the
contact details of the relevant service. Next to contact
details you will find information about the website, for example
the site map (which lists the principal levels of navigation for
the whole site. Use the site map if you would like to find out more
about how the website is structured).
Breadcrumb trail
At the top of each page on this site (except the home page) a
"breadcrumb trail" provides links to all levels of the hierarchy
above the current page location.
Breadcrumb trails serve to show the context of the current page
(how it is nested) and allows users to interpret the page better
and to go directly to a higher level of the site in case a similar
page to the current one is wanted.
Links underneath the text on a page
Rate this page
The ‘rate this page’ feature is to help other users and to help
us to get the content right on a page. If you give a web page a 5
star rating, the next user may well decide that the page is worth
reading in full because it probably contains valuable
information. If you give a page a 1 star rating it tells the
next reader not to bother and it tells us that we have to do some
work to improve that page. It is a way of both having your say on
the quality of the website to help others, and giving us
feedback.
My quick links
You are probably on this website to complete a task quickly and
not to browse. By adding pages to ‘my quick links’ your
computer will remember these pages. So the next time you
visit and want to complete the same task, you can get straight
there, which will save you lots of time.
Send to a friend
A quick tool to send an email containing the information on that
page. If you find a useful page and want to share it with
others without them having to trawl through the whole website, you
can just send that page.
Related links
Some pages on this website will display a related links panel
underneath the text. This is used to add value to web pages
by highlighting other web pages on this site (or others) that we
believe you may find of interest or use
Social links
Social media - Medway Council invites
communication through social media. We tweet regularly about
what we are doing (Twitter) and we have a number of Facebook
profiles which serve as mini discussion groups. You can see
our latest tweets at the bottom of the page and you can also access
all of our social media profiles.
If you sign up to our social media sites (for example ‘follow’
us on Twitter or ‘like’ our pages on Facebook) then the information
we publish will start to display on your profile, meaning you can
access Medway Council information without needing to visit the
website. All of these sites are free to use but do require you to
register.
Share through social bookmarking links - at the
bottom of each content page are links to assorted 'social
bookmarking' websites. These sites allow you to store, tag and
share links across the Internet. You can share these links both
with friends and people with similar interests. You can also access
your links from any computer you happen to be using.
If you come across a page on our site that you find interesting
and want to save for future reference or share it with other
people, simply click on one of these links to add to your list.
All of these sites are free to use but do require you to
register. Once you have registered you can begin bookmarking. Each
of the sites works slightly differently so use the links below to
find out which service best suits your needs.
Still need help?
If you're experiencing difficulties with the website, please do
get in touch. You can email us at webeditor@medway.gov.uk and
we will respond to your query as quickly as possible.
Add this page to my quicklinks:
Add page
Send this page to a friend:
Send