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The first time her new Toshiba laptop broke down, Julie Ulaszek chalked it up to bad luck.
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Jon Yates was born and raised in Ames, Iowa, where he spent six years as a stock boy and bagger for the Hy Vee grocery store chain. In college, he placed third in the Southeast Iowa Regional Grocery Bagging Contest.
He started the What's Your Problem? column in 2005. It appears on Tuesdays, Thursdays, Fridays and Sundays.
He lives in Oak Park with his wife, daughter, son and their 75-pound mutt.
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- PBteen Recalls to Repair Sleep and Study Loft Beds Due to Fall and Injury Hazards
- Fire Alarm Control Panels Recalled by Fire-Lite Alarms Due to Alert Failure
- Trisonic Compact Fluorescent Light Bulbs Recalled Due To Fire Hazard
- Home Improvement Books Recalled by Oxmoor House Due to Faulty Wiring Instructions; Shock and Fire Hazards to Consumers
- Fisher-Price Recalls Infant Toys with Inflatable Balls Due to Choking Hazard
• File a complaint with the Illinois Attorney General
• File a 311 request with City of Chicago
• File a complaint or view a business's history at the Better Business Bureau
• Check out consumer news updates at Chicago's Department of Consumer Services
• View national consumer news at the Federal Trade Commission's Consumer Protection page
• For problems with your utilities, try the Citizens Utility Board
Have other web site suggestions? E-mail the Problem Solver at yourproblem@tribune.com
• File a 311 request with City of Chicago
• File a complaint or view a business's history at the Better Business Bureau
• Check out consumer news updates at Chicago's Department of Consumer Services
• View national consumer news at the Federal Trade Commission's Consumer Protection page
• For problems with your utilities, try the Citizens Utility Board
Have other web site suggestions? E-mail the Problem Solver at yourproblem@tribune.com
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