Technical Support

Frequently Asked Technical Questions

Nobelprize.org
Nobelprize.org Video Player
Plug-ins 

 

Nobelprize.org

What is the best way to view Nobelprize.org?

Nobelprize.org has been optimized for screen resolutions of 1024x768 and higher. The site has been developed according to the W3C web standards (XHTML 1.0 Transitional) and it has been tested in Internet Explorer 5.5 and higher as well as Firefox 1.5 and higher. We also recommend that JavaScript is turned on.

 

Nobelprize.org Video Player

What do I need to use the Nobelprize.org Video Player?

To view the videos you will need Flash Player 10 or Windows Media Player. We recommend that you use Flash Player version 10 or Windows Media Player version 9 for the best quality. To experience the video player to its fullest extent, JavaScript support should be turned on since AJAX is used.

How do I select the format in which to view videos?

Most videos are available in both Flash and Windows Media although some videos might be available in only one of these formats. The video formats that are available are represented by a link with the name of the format just below the video window, to the far left hand side. Click on the link representing the format you would like to use.

What are the bandwidth requirements to view a video?

You will be able to view videos adequately from a 56 Kbps connection, though as you imagine the quality will increase with higher bandwidth. For optimum quality use a 500 Kbps (0.5 Mbps) connection. Note that even with a fast connection high traffic on the Internet may reduce video quality.

Can I download the videos?

Yes, most videos (depending on origin and copyright) are provided as download for personal and educational purposes. Click on the download link on the right hand side of the video window, in the "Video info" window. If available, the download links are presented below the ratings section.

Why can't I see the video clips?

On some networks (often corporate networks) video transmissions may be blocked. If you cannot see any of our video clips, you may want to contact your network administrator to see whether a security firewall is blocking video transmission.

Why do video clips sometimes stop or pause?

The most common cause of a pause or stop is Internet traffic congestion. The videos at Nobelprize.org are provided for several bandwidths and the player negotiate with our server on what quality can be transmitted with the current bandwidth between us. Sometimes this is not sufficient or there are fluctuations in the available bandwidth that causes too little data to reach the player. When the buffer runs out the video pauses until enough data is received.

 

Plug-ins for Nobelprize.org

What plug-ins may I need on Nobelprize.org?

Most of the documents featured on Nobelprize.org do not require plug-ins, though you will be appropriately informed should a plug-in be required. For more information on the types of plug-ins you might need on Nobelprize.org, and on how to download them, visit these pages:

Acrobat Reader 
Adobe Flash Player and Adobe Shockwave Player 
IPIX 
Java 
QuickTime VR 
RealPlayer 
Windows Media Player 

I'm still having problems, what can I do?

If you have problems watching the videos as well as other technical matters please contact technical@nobelprize.org.

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