Product
- What products/subscriptions does my firm currently have with FindLaw?
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For specific details of your own account, please contact your FindLaw Account Manager at 1-800-455-4565, ext. 67806.
- How can I learn more about FindLaw products and services?
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To learn about the full range of FindLaw client development solutions, visit the Products and Services section of LawyerMarketing.com.
Contact and Support
- Who is my local FindLaw representative and how can I contact that person?
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For the name of your local FindLaw Representative call 866-44-FINDLAW (866-443-4635).
- I have been working with my local FindLaw rep and now I have an Account Manager. What is the difference between the two? Who should I contact with questions about my FindLaw account?
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Your local FindLaw Representative can meet with you personally to assess your marketing goals and create a client development solution suited to your firm.
Your dedicated FindLaw Account Manager provides ongoing consulting and is your primary contact for any routine updates to your FindLaw products. To contact your account manager, call FindLaw Account Management at 1-800-455-4565, ext. 67806.
- How can I update my West Legal Directory (WLD) attorney or law firm profile?
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Any member of your firm can register to use the Profile Update tool and can then update your attorney or law firm profiles. Visit www.profileupdate.findlaw.com to access your profile.
If you prefer to have FindLaw take care of your changes for you, you can submit the changes online to WLD.update@thomson.com or contact your FindLaw Account Manager at 1-800-455-4565, ext. 67806.
- How can I update the content on my Web site?
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Your dedicated FindLaw Account Manager can assist you with updates or provide your firm with the tools to make updates on your own. You can contact your FindLaw Account Manager at 1-800-455-4565, ext. 67806.
- How can I monitor the traffic on my Web site?
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The FindLaw.com Web Traffic Reporting System, powered by WebSideStory, provides easy access to traffic reports in real time, any time you want to access them. To access your reports, go to http://reports.findlaw.com and enter your firm's Customer ID, Username and Password.
To obtain your Customer ID, Username and Password, please contact FindLaw Account Management at 1-800-455-4565, ext. 67806.
An online tutorial, plus links to a User Guide and other information about your traffic reports, is available at http://trafficreports.findlaw.com/.
- What are the terms of my current contract with FindLaw and how can I get a copy of my contract?
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Click "Download Service Agreements" to view a standard contract. For specific details of your own account, contact your FindLaw Account Manager at 1-800-455-4565, ext. 67806.
Billing
- Who should I call with questions about my FindLaw bill?
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For questions about your bill, call Thomson West Customer Service at 1-800-455-4565, ext. 69424 or contact them via e-mail at west.customer.service@thomson.com.
For complete information about your account, including account balance and payment history, visit My Account . (To register for My Account, call Thomson West Customer Service at 1-800-328-4880, ext. 77420.) Payments can be made online through My Account or can be mailed to:
West Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292
- My bill references Thomson, West, Westlaw and FindLaw. What is the difference?
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FindLaw and West are both business units of The Thomson Corporation. "Westlaw" is the name of West's online legal research service.
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