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Marks and Spencer takes the biscuit

Marks and Spencer has generated negative headlines after confronting a grandmother eating a biscuit in one of its cafes that was purchased elsewhere in the store

M&S confronted a grandmother for eating a cookie in one of their cafes bought in the same store

Cookie monsters: M&S; confronted a grandmother over a foreign biscuit. Photograph: Getty Images/StockFood

"Cookies and crime"; "Grandmother 'treated like shoplifter' for eating biscuit in M&S"; Grandmother caught in cookie crackdown. Newspapers on both sides of the Atlantic have managed to get pretty excited about the case of Thelma Williams, an 86-year-old who was chastised by staff in a Marks & Spencer's cafe for eating a biscuit bought in the same store.

The tale has some great ingredients – a high-street institution, a wronged pensioner and a biscuit, and Williams's outrage is palpable in the level of detail she gives. According to the Lancashire Telegraph she had been enjoying a day out with her family, "including a trip to the cinema to see Nanny McPhee", when the incident occurred. "After a toasted sandwich Thelma, decided not to have a cake but would eat her biscuit, which she had been saving for her tea", but when a member of staff spotted her "nibbling on the 39p treat after her meal", Williams says she was told: "Unless you put it away, we'll call security".

Of course these stories are sometimes half-baked, but M&S hasn't denied that it happened, so it seems a heavy-handed approach to what amounts to some minor rule breaking. I'm all for cafes reserving their tables for people who are actually buying food there, but surely supplementing a meal you've bought with a snack bought in the same store isn't harming other customers or the store's revenues?

In recent years it seems retailers and venues have got stricter about letting you provide your own food and drink. A couple of years ago a postman made the news for being thrown out of a cinema after taking in pre-bought snacks. And at my local screen bags are even searched to make sure you don't take in a bottle of water brought from home when you could be buying a £3.50 paper cup of cola (although at one afternoon show I went to pretty much everyone had smuggled in their own snacks).

Meanwhile, some music festivals even stop you taking in paper cartons of drink even though they don't pose a health and safety hazard and clearly haven't been emptied and filled with any kind of illicit substance.

A colleague suggests that banning people from eating their own food is a British thing. He says in France cafe owners have allowed him to eat croissants bought at a market alongside the coffee he has just ordered from them. Is that right? Have you been chucked out of a cafe in the UK or elsewhere for similar misbehaviour? Or do you think it's quite right that consumers aren't always allowed to consume what they want where they want?


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  • leadballoon leadballoon

    13 Apr 2010, 12:47PM

    Cheers to Lords where they allow a bottle of wine per cricket spectator to be taken in along with as much picnic gear as you can carry.

    Boo to all the other cricket test grounds where they take the sponsors cash to supply only the approved version of mildly alcoholic, fizzy, piss coloured liquid.

  • MrShrubber MrShrubber

    13 Apr 2010, 12:52PM

    Banning people from consuming goods not purchased at the venue is pretty much the norm in most European countries (I have personally come across such policies in Austria, Belgium, Germany, Italy, The Netherlands and Switzerland). That said, a lot depends on how relaxed the owners are about such things - I have known some to turn a blind eye as long as you purchase something, like a beverage to wash down your sandwich.

  • joedoone joedoone

    13 Apr 2010, 1:03PM

    This isn't just a jobsworth. It's an M&S, self-important, killjoy, head-up-his-own-bottom jobsworth. (Er, M&S are actually dropping that campaign. Ed)

    Funnily enough, I have often smuggled M&S apple turnovers and raisin danishes into my local Odeon, safely concealed inside a freebie copy of the Manchester Evening News, the only use I have ever found for the paper. I have no wish to take out a small mortgage for the junkfood sold at the Odeon, but I regularly see people sporting wheelybin-sized buckets of sugared polystyrene, aka popcorn.

  • jforbes jforbes

    13 Apr 2010, 1:42PM

    I have certainly bought croissants at a patisserie to eat with a cafe-au-lait bought in a french cafe (is that sentence pretentious enough?)

    Seriously I think it is common in Europe to eat you own food while consuming a drink bought at the cafe / bar you are sitting at. Done it many times - not been told off once. I'm talking snacks here - not turning up with your own 3 course picnic.

    Seems like an initially sensible rule - you wouldn't expect to take your own carry out into a pub - has been taken too far and turned into another profit centre i.e. not taking your own bottle of water into the cinema, and then applied by jobsworths with no brain.

    The M&S cafe in a shop that sells other food especially cakes, sandwiches etc. (with the cafe sometimes next to the food dept|) has always seemed slightly odd and open to confusion.

  • steven2009 steven2009

    13 Apr 2010, 2:20PM

    Try having a cheeky picnic in a slope-side restaurant in France and it will be death by chocolat. I can assure you.

    However, the pubs on Whitecross Street in Clarkenwell, during market time and some around Borough Market are more than happy for you to bring in your burrito to be washed down wth a pint.

  • patsydecline patsydecline

    13 Apr 2010, 3:16PM

    I went to the Odeon yesterday and noticed the sign said hot food and milkshakes purchased outside the cinema were not allowed. Presumably that means cold non-milk drinks and snacks of all kinds are permitted and I can stop trying to be stealth about them.

  • footballdave footballdave

    13 Apr 2010, 3:21PM

    It's perfectly reasonable people stopping us from bringing in food from elsewhere, but something from the same store?! This is nuts.

    I always sneak food into the cinema. And heaven help that dude with the little torch if he thinks he's going through my pockets.

  • mseymour mseymour

    13 Apr 2010, 3:59PM

    I'm not sure about the biccie question but I don't think you should be allowed to work as a sub-editor on The Gruaniad and confuse allowed and aloud as in the caption to this blog!

  • mseymour mseymour

    13 Apr 2010, 4:04PM

    In Bavaria customers have a long-standing (ie centuries old) right to consume their own food at the outside tables of the beer gardens as long as you're supping their beer -- and by own food this can mean bringing several cycle-towed trailers laden with food and setting up a picnic for 20 on neighbouring bench tables. Believe me we saw this once and were gobsmacked

  • badgerwoman badgerwoman

    13 Apr 2010, 5:55PM

    I know that the story of the 86 year old eating a biscuit is true - it happens to be my aunt - and she had purchased a lunch prior to eating the biscuit!

    M&S need to do some work on their PR as their response to her plight was absolutely appalling ...

    fascist bully boys.

  • mseymour mseymour

    13 Apr 2010, 9:15PM

    C'mon Hilary Osborne, speak to your online sub-editors. This aloud / allowed typo is way beyond embarrassing. It verges on illiteracy. Get it sorted for goodness sake.

  • Halo572 Halo572

    14 Apr 2010, 8:54AM

    In Dave's more caring society this woman would either have been crucified or sent to a work camp in Siberia for life.

    I for one look forward to May the 6th.

  • Salone Salone

    14 Apr 2010, 9:19PM

    Most (if not all) of the pubs on Place Jourdan in Brussels positively encourage you to bring in chips bought from the chips stand in the middle of the square to enjoy with your beer, with signs indicating chips are accepted. This is a very good thing. The chips are the best in Brussels and the pubs know they can't compete in terms of snack quality. And popping out for a bag of chips probably encourages you to order another round of drinks anyway.
    Belgian beer and chips is such a gastronomic delight I have been known to entertain work contacts in this manner.

  • Alexandria Alexandria

    14 Apr 2010, 10:53PM

    Searching bags at the cinema? I'm afraid that place would never see my custom again I can tell you. And I don't take food in with me, hidden or openly. But where do they draw the line - are they going to ban my cough sweets? I can't see a problem if you've paid for something, it doesn't take any longer to drink a coffee bought in the place and eat a biscuit bought elsewhere than just drinking the coffee. Obviously if you've bought nothing at all in the cafe that's different.
    If cinemas are not financially viable without the proceeds of buckets of popcorn and cola then that's the problem they need to address, by something olre fundamental than trying to force people to buy said popcorn and cola by banning anything else, even water.

  • fflump fflump

    15 Apr 2010, 12:37PM

    Regarding the need to avoid exhorbitant cinema food prices by smuggling in your own: I hear that it is possible to sit through a film without eating anything. I mean, how many calories do you actually need to sit on your fat arse for 90 minutes doing precisely nothing?

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