"Cookies and crime"; "Grandmother 'treated like shoplifter' for eating biscuit in M&S"; Grandmother caught in cookie crackdown. Newspapers on both sides of the Atlantic have managed to get pretty excited about the case of Thelma Williams, an 86-year-old who was chastised by staff in a Marks & Spencer's cafe for eating a biscuit bought in the same store.
The tale has some great ingredients – a high-street institution, a wronged pensioner and a biscuit, and Williams's outrage is palpable in the level of detail she gives. According to the Lancashire Telegraph she had been enjoying a day out with her family, "including a trip to the cinema to see Nanny McPhee", when the incident occurred. "After a toasted sandwich Thelma, decided not to have a cake but would eat her biscuit, which she had been saving for her tea", but when a member of staff spotted her "nibbling on the 39p treat after her meal", Williams says she was told: "Unless you put it away, we'll call security".
Of course these stories are sometimes half-baked, but M&S hasn't denied that it happened, so it seems a heavy-handed approach to what amounts to some minor rule breaking. I'm all for cafes reserving their tables for people who are actually buying food there, but surely supplementing a meal you've bought with a snack bought in the same store isn't harming other customers or the store's revenues?
In recent years it seems retailers and venues have got stricter about letting you provide your own food and drink. A couple of years ago a postman made the news for being thrown out of a cinema after taking in pre-bought snacks. And at my local screen bags are even searched to make sure you don't take in a bottle of water brought from home when you could be buying a £3.50 paper cup of cola (although at one afternoon show I went to pretty much everyone had smuggled in their own snacks).
Meanwhile, some music festivals even stop you taking in paper cartons of drink even though they don't pose a health and safety hazard and clearly haven't been emptied and filled with any kind of illicit substance.
A colleague suggests that banning people from eating their own food is a British thing. He says in France cafe owners have allowed him to eat croissants bought at a market alongside the coffee he has just ordered from them. Is that right? Have you been chucked out of a cafe in the UK or elsewhere for similar misbehaviour? Or do you think it's quite right that consumers aren't always allowed to consume what they want where they want?
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