Click the links below for answers.

If you still have questions, contact us here.

What is the uclick Network? Privacy and Security   Why do you use cookies? What are cookies?   How secure is my personal information?   What steps do you take to protect children?   I'm under 13; can I register with your site? Subscriptions   When do I have to subscribe? Why do I need to subscribe? Do I have to pay for benefits?   How do I log in once I have registered?   How do I edit my account information?   What if I forget my username?   What if I forget my password?   Will my subscription automatically renew at the end of the paid period? Advertising   Can I advertise on the uPuzzles Web site, in uPuzzles e-mails, or on specific puzzle pages? Technical Stuff   Do I have the right browser?   What are the minimum hardware and software requirements?   What should I do if puzzles do not load correctly?   Enabling ActiveX controls   I have an Intel-based Mac, and I'm not able to load the jigsaw puzzles. What should I do?   Why am I having trouble printing this crossword? (Acrobat Reader)   Why do I need Flash and/or Shockwave?   How do I get Flash and/or Shockwave? Content   Can I put your puzzles on my Web site?   Can I use this puzzle for a work presentation or personal use?   Can I put your content on my intranet site?   How do I submit content to be shown on uPuzzles.com?   How can I contact a uPuzzles.com creator?

WHAT IS THE UCLICK NETWORK?
The uclick Network refers to the group of entertainment Web sites developed and managed by the people at uclick, a division of Andrews McMeel Universal. The uclick Network includes: Doonesbury.com, Garfield.com, NewsoftheWeird.com, uPuzzles.com, GoComics.com and uExpress.com.

PRIVACY AND SECURITY
Why do you use cookies? What are cookies?
The term "cookie" refers to a small text file sent to your browser that allows us to store your username and other preferences in a secure fashion. These small files cannot harm your computer and do not contain any personal information.
With the auto-login feature in our registration system, we use a cookie to remember the login information you gave us so you don't have to enter that information each time you visit our site. Our site also uses cookies to keep track of how users are navigating our site and to provide you with personalized content. This will allow us to serve you the information that you want to see the most. The use of cookies is an industry standard -- you'll find them at most major Web sites.

How secure is my personal information?
The uclick Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.

What steps do you take to protect children?
uPuzzles takes the safety of children very seriously. We have taken several steps to ensure that visitors to our site are not compromised by our administrative and security measures. Visitors to our site under the age of 13 are subject to our Children's Privacy Policy (Read Our Policy) and we encourage you to see the policy for all of the details.

I'm under 13; can I register with your site?
The short answer to this question is yes. uPuzzles provides high-quality content and entertainment resources for users of all ages. However, our concern for the safety of children under the age of 13 and the requirements of the Children's Online Privacy Protection Act (COPPA) dictate that additional measures be taken prior to users under 13 gaining access to our site. For all of the details, please see our Children's Privacy Policy or write to us at webmaster@uPuzzles.com.

SUBSCRIPTIONS:
When do I have to subscribe? Why do I need to subscribe? Do I have to pay for benefits?
You can play some static games, and samples of daily updated games on the uPuzzles Web site without subscribing. In order to play all the daily updated games offered on uPuzzles.com, you must subscribe to either the basic (monthly) or premium (annual) service, "The Puzzle Society".

How do I log in once I have registered?
Each time you access the "Members Only" section of uPuzzles you will be asked to provide your username and password. If you are on a different machine or have your cookies turned off, go to the sign in page and input your username and password to log on to your account. You can log in to your account here.

How do I edit my account information?
You can edit your information through the Account Center system.

What if I forget my username?
We'll e-mail your username to you if you forget it. Simply e-mail support@uclick.com and let them know that you have forgotten your username for uPuzzles.com.

What if I forget my password?
If you forget your password, we'll e-mail you instructions for changing it. Click the "I forgot my password" link on the sign in page.

Will my subscription automatically renew at the end of the paid period?
To ensure uninterrupted service, your subscription will be automatically renewed at the end of each term and your credit card will be billed at that time. If you don't want your acount to auto-renew, simply e-mail support@uclick.com and let them know you would like to opt out of automatic renewal.

ADVERTISING
Can I advertise on the uPuzzles Web site, in uPuzzles e-mails, or on specific puzzle pages?
You betcha! Visit our Advertising Information page to learn more.

TECHNICAL ISSUES
Do I have the right browser?
uPuzzles recommends that you have version 4.0 or later of any of the major browsers, including Netscape Navigator or Communicator, Internet Explorer, Firefox 1.5, or America Online (AOL) version 6.0. These browser recommendations are applicable for computers running the Mac OS operating system and those using Windows 95/98/NT/ME/2000/Vista.
In addition, to ensure full compatibility with uPuzzles, you must have Javascript/Jscript enabled and your browser must be set to allow cookies.

What are the minimum hardware and software requirements to enjoy the uPuzzles.com site?
Windows-based PC
Windows 95/98/ME/NT/2000 or Vista
Pentium-compatible processor running at 233Mhz or faster
Minimum 32 Mb of RAM
Internet Explorer 5.0 or later
Netscape Navigator 5.0 or later
America Online 6.0* or later

Apple Macintosh (Mac OS)
Mac OS 8.1 or later
PowerPC Processor running at 233Mhz or faster
Minimum 32 Mb of RAM
Internet Explorer 5.0 or later
Firefox 1.5 or later
Netscape Navigator 5.0 or later
America Online 6.0* or later

* America Online users must have Javascript and cookie support enabled

What should I do if puzzles do not load correctly?
Most games on uPuzzles.com require either Flash or Shockwave to load correctly. If you don't have these plug-ins, they may be downloaded at no charge from Adobe. To download Flash, click here. For Shockwave, click here. Follow the instructions on the Adobe site to complete your download and installation.

In addition, to ensure full compatibility with uPuzzles, you must have Javascript/Jscript enabled and your browser must be set to allow cookies. If the issue does not resolve itself you might also make sure that your browser software has not become corrupt - if it has you might try uninstalling and installing the most current version of your chosen browser software.

Usually, puzzles that do not load correctly represent a temporary problem and do not require any special fixes. Simply reload the page you are currently visiting and the problem may be resolved. In addition, to ensure full compatibility with uPuzzles, you must have Javascript/Jscript enabled and your browser must be set to allow cookies. If the issue does not resolve itself you might also make sure that your browser software has not become corrupt - if it has you might try uninstalling and installing the most current version of your chosen browser software.

I tried all that, and my puzzle still isn't loading! What now?
Your ActiveX controls may be disabled. Here's how you check:

1. In your Internet Explorer application's menu bar, click on Tools and select Internet Options.
2. On the Internet Options screen, click the Security tab (near the top of the window).
3. Click Custom Level... near the bottom of the window.
4. On the Security Settings window, scroll down until you see a section labeled "ActiveX controls and plug-ins.
5. If anything in this section is marked Disabled, change it to Enabled or Prompt. Do this only for controls containing the word ActiveX in the description.
6. Click OK on the Security Settings window; click OK on the Internet Options window.
7. Navigate to the puzzle you were having trouble with, or Refresh your browser if you were already there.
8. Anytime you are prompted to use ActiveX controls and plug-ins at uPuzzles.com, click Yes.

I have an Intel-based Mac, and I'm not able to load the jigsaw puzzles. What should I do?
Applications like both Safari and Firefox default to running in native mode on the new Intel-based Macs and therefore you must follow a few simple steps to instead have them run in Rosetta emulation mode:

1. Quit out of the browser.
2. Go to your Applications folder and control-click on the browser application bundle.
3. In the context menu that appears select Get Info.
4. Under the General heading of the Info dialog select "Open using Rosetta".
5. Close the Info dialog box.

1. Relaunch your browser in Rosetta emulation mode.
2. Go to the Shockwave Player Download Center and download the Shockwave Player installer.
3. Quit out of the browser.
4. Run the installer.

How do I get Flash and/or Shockwave?
Please visit Adobe.com and you will be automatically directed to the correct version for your operating system and browser.

CONTENT
Can I put your puzzles on my Web site?
Yes you can! Our dedicated sales team can help you put our syndicated content on your Web site. Find out more about our content services from uclick.com.

Can I use this puzzle for a work presentation or personal use? How about for my corporate intranet or Web site?
Click here to learn more about how to get a permissions agreement to use our content.

Can I put your content on my intranet site?
Most of the features on uPuzzles are available. Click here to learn more about how to get a permissions agreement to use our content, or to put a daily updated puzzle on your site.

How do I submit content to be shown on uPuzzles.com?
uPuzzles.com is not only your source for the puzzles you already know, but we also want to be the launching pad for the next generation of game and puzzle creators. We welcome and encourage submissions for word games, puzzles and other similar features. If you think you have what it takes, check out our submission guidelines. uPuzzles.com is owned and managed by uclick, the leading content service provider on the Web for the comics you love, so your submission will be reviewed by uclick's team of content experts.

How can I contact a uPuzzles.com creator?
Check out the related links that accompany each feature for the e-mail address of a creator. If no e-mail address is listed, you may e-mail support@upuzzles.com and we'll forward the correspondence to the creator.