|
Home > Rider Guide > FAQ's NJ TRANSIT has identified the most frequently asked questions by our customers. These questions address items such as schedule information, lost and found items, reduced fares, career opportunities and more. If your question has not been addressed, please Email us at Customer Service Department.. The questions we have identified are below, simply click on the question and it will bring you to NJ TRANSIT's response, or scroll down to see a complete listing of questions and answers.
My Transit requires the use of cookies. Cookies are short pieces of data used by web servers to help identify web users. They do no damage to files or systems. Check your browser's internet options and make sure cookies are enabled.
This site was designed with 1024 x 768 resolution. Check the properties in your display settings and set accordingly.
Under "Quick Links" on the left side of any page, click on the Trip Planner and then click on Itinerary Planner or enter your departing and destination points on the home page beneath the Trip Planner and submit. You can enter a street address (no city is needed) or a major landmark for the departing and destination points. This will bring you to the Itinerary Planning page. Select your date of travel and enter the time you wish to depart from your origin or the time you wish to arrive at your destination. Select the maximum distance in miles that you are willing to walk to reach a transit location. Click on the appropriate button to adjust either the travel time or the number of transfers or the distance you are willing to walk. If needed, people with disabilities and senior citizens should click the Accessible Trip option to indicate that you require an accessible trip. The Trip Planner may ask you for additional information to complete your trip plan. If so, select the option that best describes your departure or destination point and resubmit your request. The Trip Planner will then present an Itinerary with up to three travel options.
My Transit is your personal transit information service. Register to receive free notification of service and schedule changes, station advisories, customer notices, and travel alerts for service delays of 15 minutes or more. Create your own customized schedule using My Transit as well. Simply click on My Transit along the top of any page. If you are a first time user, click to create a new account and register with My Transit by giving us the information we need to contact you by email, pager or cell phone. If you've already registered, you will automatically go to your personal transit information page on our web site when entering My Transit.
Yes. Both full schedules and smaller, point to point schedules are available for all bus, rail and light rail services. To obtain a full schedule, click on the Train, Bus or Light Rail link under "Schedules & Fares" along the top of any page. For a full Rail Schedule, then click on the Rail Line Time Table link and select the rail line you want. You will get the complete time table in a PDF format that is viewable using Adobe Acrobat. For a full Bus Schedule, then click on the Bus Route Time Table link and then click on the Bus Route Number from the list. You will get the complete time table in a PDF format that is viewable using Adobe Acrobat. For a full Light Rail Schedule, then click on the Light Rail line you plan to use and then click on the Light Rail Line Time Table link. You will get the complete time table in a PDF format that is viewable using Adobe Acrobat. For Station to Station schedules for Rail, Bus, and Light Rail services, simply select the Schedules link and follow the instructions.
You can use one of several options to obtain information on how to reach your destination. The easiest way is to use the Trip Planner to build an itinerary to get you from your starting point to your destination (see Question 1 above). If you know the county you are departing from or the county you are traveling to, along the top of any page, click on the train or bus link under Schedules & Fares. Then click on the Routes by County link and select the County within New Jersey you are departing from or on the County you are traveling to. A list of bus and rail services available in that county will be presented. Other features within our Trip Planner system enable you to obtain information about service and schedules for a specific location. Click on Schedule Information to find the schedule for selected trips on transit services located near a specific location. Click on Service Near a Location to find information about what transit services are near a specific location. If your trip requires accessible services, click on the Accessible Services link to obtain information on accessible rail and bus service, access link, county paratransit, and reduced fares. Or use the Accessible Service feature in Trip Planner to find an itinerary that meets your needs. To obtain information on connecting services in your area, click on our Connections link. Here you will find information on Airport Services to and from Newark International Airport, Ferry Services from Hoboken (at Hoboken Terminal) to Battery Park, and from Weehawken, at Port Imperial, to midtown Manhattan, and Waterfront Connection information on express service between Newark Penn Station and Hoboken Terminal for connections to New York and Jersey City. You can also link to PATH, AMTRAK, SEPTA and MTA web sites from this page. If you need additional assistance with Bus and Rail information please contact the Transit Information Center. Agents are available to assist you daily between the hours of 7:00 a.m. and 7:00 p.m. at 1-973-275-5555.
NJ TRANSIT's Northeast Corridor line provides train service between New York Penn Station at 33rd Street and 7th Avenue in midtown Manhattan and any point along the line to the Trenton Rail Station in New Jersey. In Trenton you will need to transfer to SEPTA's R7 train to Philadelphia's 30th Street Station. To obtain SEPTA information, please call 215-580-7800 or link to SEPTA from our Connecting Services page.
Contact Us!! As long as you provide us with the specific bus route number or rail line, we can send you a hard copy of any NJ TRANSIT schedule via snail mail. Be sure to include your street mailing address. Schedules are also available at our Rail Stations and Bus Terminals.
For a brief summary of current major projects, click on the Capital Projects link along the bottom of any page.
To inquire about any item left on our trains, please access the Rail Lost and Found telephone numbers by clicking here. For items left on a NJ TRANSIT bus, please access the appropriate Bus Route Time Table. The Lost & Found phone number for each specific bus route appears on the full schedule. To obtain a full bus schedule, along the top of any page, click on the bus link under "Schedules & Fares." On the next page, click on the Bus Route Time Table link and then click on the bus number from the list that follows.
Many of NJ TRANSIT's rail stations are either accessible by elevator, ramp, mini high-level platform or portable lift. For a complete list of accessible rail stations, please visit our Accessible Rail Services. For information on all NJ TRANSIT Accessible Service including Paratransit and Access Link, please visit the Accessible Services under our "Quick Links".
School monthly rail passes are available to students at a 25 percent discount off regular rail monthly passes. The school monthly pass is for the personal use of the student who purchased it and is restricted for traveling only to/from stations indicated on the pass for the sole purpose of attending school. These tickets are not honored to or from any other station. Elementary, secondary and full-time post-secondary school students not gainfully employed and attending school a minimum of 3 days per week are eligible to apply for a rail monthly school pass. An official application (Form PD-14) is required and can be obtained from the ticket office of the station you will be using. The school rail pass application is valid for four months of transportation requests and must be completed by the student and approved by the school. The student must present the form to the ticket agent/seller when purchasing the school monthly pass. Although we offer discounts for students purchasing bus tickets for one-way travel and transfers, we do not have a special school monthly pass for students using our bus system. For further information on the full range of fare options and discounts available on NJ TRANSIT services, go to the "General Ticketing" section under "Ticketing".
BusinessPass Program is NJ TRANSIT?s commuter pass that offers pre-tax savings on commuting costs. Offered through your employer, BusinessPass allows you to save even more on monthly rail and bus passes by deducting a portion of the cost from your pre-tax salaries, thus increasing your take-home pay. Also, the monthly passes are mailed directly to your work site. PatronPass gives businesses an opportunity to buy one-way tickets in bulk for either the bus or train in advance.
Special rates are available for senior citizens 62 years of age or older and people with disabilities. Personal assistants ride for free when the person with a disability presents the proper identification. And you don't need to be a New Jersey resident to be eligible for the program. Please contact our Reduced Fare Office at 1 (973) 378-6401 to request an application. Representatives are available to assist you Monday through Friday, between 8:45 a.m. and 4:15 p.m. In addition, be sure to view the information we offer online regarding Accessible Services and the Reduced Fare Program.
Yes, with certain restrictions. Click on this link to find the details describing our Bike Program. The information is listed under NJ TRANSIT and Bicycles. Since May 21, 2000, Bike Permits are no longer required.
For information regarding ticket refunds, click on "Ticketing" along the top of any page, and then click on Ticket Refund.
For detailed information regarding refunds for Hudson-Bergen Light Rail Tickets, click on "Ticketing" along the top of any page, and then click on Ticket Refund. Additional information can be found under the Light Rail section of Schedules & Fares in the Hudson-Bergen Light Rail's Fare Options page.
For a synopsis of NJ TRANSIT's history, click on the About Us link along the bottom of any page, then click on Board Information and you will find the History and Structure page. A book entitled, NJ TRANSIT Rail Operations, by Joel Rosenbaum and Tom Gallo is also available for avid NJ TRANSIT fans. This all-color, 112 page soft-cover book from Railpace Company, publishers of Railpace News magazine, makes a great gift for a fellow commuter, railroader, or rail enthusiast. Copies are available for immediate shipment at $29.95 postpaid by mail from Railpace Company, P.O. Box 927, Piscataway, NJ 08855-0927. Call (732) 752-6355 to order by fax. You may also want to see if your local library carries a copy of this book.
You can find out more about what we have to offer on NJ TRANSIT's Web Site by conducting a topic search or by viewing our site map. Along the bottom of any page, click on the Search or the Site Map links.
Along the bottom of any page, click on Careers and simply select Job Postings to view the listing of current Jobs. Please forward your resume and cover letter to our attention: NJ TRANSIT, Human Resources Department, 180 Boyden Avenue, Maplewood, NJ 07040. Be sure to indicate the position in which you are interested. To obtain any other career opportunity information, please call (973) 378-6300. | |||||||||||||||||||||||||||||||||||||||||||||||