Technical Support |
Nobelprize.org
Nobelprize.org Media Player
Plug-ins
What is the best way to view Nobelprize.org?
Nobelprize.org has been optimized for screen resolutions of 1024x768 and higher. The site has been developed according to the W3C web standards (XHTML 1.0 Transitional) and it has been tested in Internet Explorer 5.5 and higher as well as Firefox 1.5 and higher. We also recommend that JavaScript is turned on.
What do I need to use the Nobelprize.org Media Player?
To view the videos you will need Windows Media Player or Real Player. We recommend that you use Windows Media Player version 9 or Real Player 9 for the best quality. To experience the Media Player to its fullest extent, JavaScript support should be turned on since AJAX is used. We also recommend that you have the Adobe Flash Player installed.
How do I select the format in which to view videos?
Most videos are available in both Windows Media and Real Video although some videos might be available in only one of these formats. The video formats that are available are represented by an icon and the name of the format just below the video window. Click on the link representing the format you would like to use.
What are the bandwidth requirements to view a video?
You will be able to view videos adequately from a 28.8 Kbps connection, though as you imagine the quality will increase with higher bandwidth. For optimum quality use a 500 Kbps (0.5 Mbps) connection. Note that even with a fast connection high traffic on the Internet may reduce video quality.
Can I download the videos?
No, at the moment they are only provided as streaming video. We do however plan to add the option to download videos in the future.
Why can't my RealPlayer connect to your server?
Do you have a proxy server between you and the Internet? Check the proxy settings in your RealPlayer and make sure that your proxy server supports RealVideo.
Why can't I see the video clips?
On some networks (often corporate networks) video transmissions may be blocked. If you cannot see any of our video clips, you may want to contact your network administrator to see whether a security firewall is blocking video transmission.
Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion.
The videos at Nobelprize.org are provided for several bandwidths and the player negotiate with our server on what quality can be transmitted with the current bandwidth between us. Sometimes this is not sufficient or there are fluctuations in the available bandwidth that causes too little data to reach the player. When the buffer runs out the video pauses until enough data is received.
What plug-ins may I need on Nobelprize.org?
Most of the documents featured on Nobelprize.org do not require plug-ins, though you will be appropriately informed should a plug-in be required. For more information on the types of plug-ins you might need on Nobelprize.org, and on how to download them, visit these pages:
Acrobat Reader »
Adobe Flash Player and Adobe Shockwave Player »
IPIX »
Java »
QuickTime
VR »
RealPlayer »
Windows Media Player »
I’m still having problems, what can I do?
If you have problems watching the videos as well as other technical matters please contact technical@nobelprize.org.