SME

Can a luxury travel company survive another recession?

Andrew Dunn's luxury travel company, Scott Dunn, survived one recession by tempting would-be shareholders with free holidays. How is he preparing this time round?

Inside SME

Roger Trapp: An effective use of technology is vital for small businesses

Tuesday, 3 February 2009

For a quarter of a century, the oil company Shell has been helping young would-be entrepreneurs get started in business. Shell LiveWIRE began in the Strathclyde region of Scotland in 1982 in an effort to combat the high youth unemployment of the area caused by the recession of the early 1980s. It was rolled out across the UK later that decade, and has since been introduced to countries around the world, to the extent that five million people around the globe have had contact with the scheme's programmes.

No (learning) distance too great

Tuesday, 3 February 2009

Distance-learning MBAs offer fantastic flexibility

Business monthly: news in brief

Tuesday, 3 February 2009

A rising starAndor Technology, a Belfast-based producer of high-quality digital cameras used in medical diagnosis, drug discovery and other specialist fields, has been named Rising Star of the year in the Cathay Pacific Business Awards, which are designed to acknowledge and celebrate UK businesses succeeding in China and Hong Kong.

How being small helps one business react quickly

Tuesday, 3 February 2009

Being small is helping GlycoForm to manage risk effectively

Jargon buster

Tuesday, 3 February 2009

Business Continuity Management (BCM)A management discipline dedicated to assessing the risks to business continuity and planning actions to minimise identified risks or to deal with disruptions.

Adventures in Micro-Business: 'What can I do about getting bills paid sooner?'

Tuesday, 3 February 2009

Professor Russell Smith answers your queries

WIN the ultimate business must-have accessories! (Rated 5/ 5 )

Tuesday, 20 January 2009

Be a winner in more ways than one...and help your staff make you a Super SME

Business Monthly: Jargon Buster

Tuesday, 4 November 2008

Service level agreement A form of contract between service provider and client that specifies both the work that the contractor will undertake and the standards of service that the client expects. Commonly defined service levels include frequency of progress reporting, definitions of confidentiality and availability for meetings and conference calls. For this reason, the agreement is often drafted by the client and not the service provider; many large organisations use standardised agreements for their contracts, used in conjunction with a separate work schedule that contains more specific details.