If you have any questions or would like to find out more information about shopping on the Guardian Bookshop website please use the links below to jump to the appropriate section.
Guardian Bookshop is a website operated by Bertram Group Limited, (registered in England and Wales under company no 03682165) of 1 Broadland Business Park, Norwich, Norfolk, NR7 0WF and all products advertised on Guardian Bookshop are sold and supplied by Bertram Group Limited a company wholly independent of Guardian News and Media. Guardian News and Media, 164 Deansgate, Manchester M60 2RR acts merely as an advertiser of Bertram Group Limited's products.
Finding items:
If you know exactly what you would like to buy, the simplest way to find it is to type its name into the search box (found in the top middle of every page of our site).
Alternatively, you can make your way around the site using the various links until you find what you are looking for, or simply browse until something catches your eye.
To find out more about a product, click on the image of the product or on the title. You'll then be taken to that product's page, which shows you an image of the item, more information about the item, an "Add to Basket" button to add the item to your Basket.
Adding items to your basket:
When you click on "Add to Basket", the item is added to your Basket (found at the top left-hand corner of your screen). This is a place to store anything you intend to buy. You can remove items from your Basket at any time if you change your mind.
When you're ready to buy, click "Checkout" to begin filling out the order form. If you have ordered from the website before you can enter your email address and the password you selected last time you ordered. Then click "Sign in".
If you are a new website customer then please click "Register".
Completing the order form:
The next and final stage of the checkout is where you fill in your payment information. We accept the following credit cards:
Visa, Mastercard, Switch, Maestro, and Delta.
Fill out your payment details and click "Submit Order" to complete your order.
Once your payment has been processed you will be sent an email acknowledging confirmation of your order.
If you require any further information, please call the Guardian Bookshop on 0870 836 0875.
Where do you deliver?
We currently deliver anywhere on the UK mainland, throughout Europe, and Rest of World.
What happens after I place my order?
You will receive a confirmation of order email from us. You will receive a second email on the day your order is charged and dispatched.
Will all the goods I order arrive at the same time?
Your goods will be sent in one consignment so please be aware of ordering mixed availability titles.
When will my order arrive?
The delivery details of your goods will be outlined in your confirmation email. However, we aim to dispatch all orders (subject to availability) within 48 hours from receipt of your order. All goods should be delivered within 5 days in the UK, 12 days in Europe, and upto 21 days R.O.W. In the unlikely event that there is any delay, we will advise you accordingly.
Do you allow delivery to a different address?
Yes, you can enter a different delivery address to your own address. For example you may want your goods delivered to your work address or as a gift for someone else.
Is your site secure?
Yes, our site is completely secure. To ensure the security of your transaction, we use Secure Socket Layer (SSL) technology. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We only accept orders that are placed using this technology.
If I pay by credit or debit card, when will my card be charged?
All payments by debit or credit card are taken on despatch of the product.
How do I return my goods?
You can return your goods to Guardian Bookshop for a refund as long as the goods are unused and in a re-saleable condition. The returns policy is outlined on the dispatch note included with your goods. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods as we cannot be held responsible for goods you return that are lost in transit.
What do I do if my goods are damaged or faulty?
You should contact Guardian Bookshop in the first instance. Their contact details are found on your confirmation email. You may contact Guardian Bookshop by telephone on 0870 836 0875 or via email: support@guardianbookshop.co.uk